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- Tasks: Onboard customers and train new users on OpenApply in a dynamic SaaS environment.
- Company: Join Faria Education Group, a leader in transforming education globally.
- Benefits: Competitive salary, performance bonuses, health allowance, and unlimited book budget.
- Why this job: Kickstart your career while making a real impact in the education sector.
- Qualifications: Excellent communication skills and a passion for education.
- Other info: Full training provided with opportunities for professional development.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking an energetic and motivated individual to join our Europe Team as an Implementation Representative. In this role, you will be responsible for customer onboarding operations and new user training for OpenApply. This is a graduate-level position designed for individuals looking to start their careers in a dynamic Software-as-a-Service (SaaS) environment, with full training provided.
The Implementation Representative’s primary responsibility is to serve as the initial point of contact between European customers and OpenApply during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the setup of OpenApply, ensuring it is configured to meet each customer's unique needs.
The right candidate will be a self-starter who is creative, collaborative, resourceful, and eager to learn the nuts and bolts of a global SaaS business.
What you’ll learn in the first 30–45 days:
- Product knowledge, the hows and whys of using OpenApply
- The role of implementation and why good customer experiences matter
- The context and workflows of international schools and how to best onboard them
- Internal tools, processes, and best practices that support the customer onboarding journey
Key Responsibilities:
- Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
- Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
- Review and confirm customization of products to facilitate clients’ processes
- Translate clients’ needs to technical needs and vice versa
- Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
- Keep current on industry changes in education and change management
- Transition the client relationship seamlessly to the School Experience Manager after the implementation period
- Work with the broader Services & Support Team to identify the best possible approach to project completion
- Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools
Who are we looking for?
- An excellent communicator (clear, concise, and professional) both in writing and verbally.
- Comfortable presenting to both small and large groups, either in person or digitally.
- A creative thinker who can make inferences when troubleshooting.
- Someone who enjoys collaborative work but maintains high personal accountability.
- An interest in the field of education and a desire to help transform teaching and learning.
- Willingness to travel onsite or to events when required.
All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.
Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.
Base salary is based on experience, and performance bonuses are based on KPIs. Monthly Health & Wellness Allowance, Office lunch & team socials, Professional Development opportunities, Unlimited book budget.
ABOUT FARIA EDUCATION GROUP
For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally.
Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support.
Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities worldwide.
Implementation Representative, OpenApply in Loughborough employer: Faria Education Group
Contact Detail:
Faria Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Representative, OpenApply in Loughborough
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Faria Education Group's mission and values. Understanding what drives us will help you connect your skills and experiences to our goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer onboarding and SaaS environments. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills! Whether it's during the interview or in follow-up emails, be clear and concise. Remember, as an Implementation Representative, you'll need to convey complex information simply, so demonstrate that ability from the get-go.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by preparing thoughtful questions about the role, team dynamics, and how we measure success at Faria. This not only helps you gauge if it’s the right fit but also shows us you’re genuinely engaged.
We think you need these skills to ace Implementation Representative, OpenApply in Loughborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for education and technology shine through. We want to see that you're excited about the role and how you can contribute to our mission at OpenApply.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with what we’re looking for in an Implementation Representative.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Faria Education Group
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of OpenApply and its features. Familiarise yourself with how it benefits schools and enhances their processes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Implementation Representative, you'll need to communicate effectively with clients. Practice articulating your thoughts clearly and concisely. Consider preparing a brief presentation on how you would onboard a hypothetical school, demonstrating your ability to convey complex information simply.
✨Demonstrate Your Problem-Solving Abilities
Think of examples from your past experiences where you've had to troubleshoot or creatively solve a problem. Be ready to discuss these scenarios during the interview, as they’ll highlight your resourcefulness and ability to think on your feet—key traits for this role.
✨Express Your Passion for Education
Make sure to convey your enthusiasm for the education sector and how you want to contribute to transforming teaching and learning. Share any relevant experiences or insights that reflect your commitment to improving educational outcomes, as this aligns perfectly with the company’s mission.