Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Onboard customers and train new users on OpenApply in a dynamic SaaS environment.
- Company: Join a forward-thinking company focused on transforming education through technology.
- Benefits: Full training provided, career growth opportunities, and a collaborative team culture.
- Why this job: Kickstart your career in tech while making a real difference in education.
- Qualifications: Recent graduates with a passion for learning and strong communication skills.
- Other info: Be part of a vibrant team dedicated to enhancing customer experiences.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking an energetic and motivated individual to join our Europe Team as an Implementation Associate. In this role, you will be responsible for customer onboarding operations and new user training for OpenApply. This is a graduate-level position designed for individuals looking to start their careers in a dynamic Software-as-a-Service (SaaS) environment, with full training provided.
The Implementation Associate's primary responsibility is to serve as the initial point of contact between European customers and OpenApply during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the setup of OpenApply, ensuring it is configured to meet each customer's unique needs. The right candidate will be a self-starter who is creative, collaborative, resourceful, and eager to learn the nuts and bolts of a global SaaS business.
What you’ll learn in the first 30–45 days:
- Product knowledge, the hows and whys of using OpenApply
- The role of implementation and why good customer experiences matter
- The context and workflows of international schools and how to best onboard them
- Internal tools, processes, and best practices that support the customer onboarding journey
Key Responsibilities:
- Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
- Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
- Review and confirm customization of products to facilitate clients’ processes
- Translate clients’ needs to technical needs and vice versa
- Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
- Keep current on industry changes in education and change management
- Transition the client relationship seamlessly to the School Experience Manager after the implementation period
- Work with the broader Services team
Implementation Associate, OpenApply employer: Faria Education Group
Contact Detail:
Faria Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate, OpenApply
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how OpenApply works and think about how you can contribute to customer onboarding. We want to see your enthusiasm and knowledge shine through!
✨Tip Number 3
Practice your communication skills! As an Implementation Associate, you'll be the first point of contact for customers. We suggest doing mock interviews or role-playing scenarios to get comfortable explaining technical concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Implementation Associate, OpenApply
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about joining our team and making a difference in the SaaS world!
Tailor Your CV: Make sure your CV highlights relevant experiences and skills that align with the Implementation Associate role. We love seeing how your background can contribute to our mission at OpenApply.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of your creativity and resourcefulness, and how they relate to customer onboarding.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Faria Education Group
✨Know Your Product
Before the interview, make sure you have a solid understanding of OpenApply and its features. Familiarise yourself with how it benefits schools and enhances their processes. This will not only show your enthusiasm but also help you answer questions about how you can contribute to customer onboarding.
✨Showcase Your Soft Skills
As an Implementation Associate, you'll need to be collaborative and resourceful. Prepare examples from your past experiences that demonstrate your ability to work well in a team, adapt to challenges, and communicate effectively. This will highlight your fit for the role and the company culture.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, the Solutions and Client Experience team, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Your Eagerness to Learn
Since this is a graduate-level position, emphasise your willingness to learn and grow within the SaaS environment. Share any relevant coursework or projects that showcase your proactive approach to learning new skills, especially those related to customer experience and change management.