At a Glance
- Tasks: Deliver tailored luxury shopping experiences and engage with high-value clients.
- Company: Join Farfetch, a leading luxury fashion retailer in Mayfair.
- Benefits: Full-time role with opportunities for growth in a vibrant environment.
- Other info: Dynamic role with flexible hours and exciting events to attend.
- Why this job: Be part of the luxury fashion world and make a real impact on client experiences.
- Qualifications: Experience in luxury fashion sales and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Based at the Browns Boutique in Mayfair, the Personal Shopper role is a full‑time, on‑site position located in London. The role offers the opportunity to work with a leading luxury fashion retailer delivering higher‑value, tailored shopping experiences.
Responsibilities
- You will work collaboratively with the Client Development Manager and cross‑functional stakeholders to drive client engagement and sales performance.
- Your responsibilities include building and maintaining a high‑value client base, proactively communicating and strategically outreach to drive acquisition, retention and growth.
- You will manage the entire client journey from outreach and onboarding to selling and fulfilment, including returns and after‑care.
- Provide expert style advice and engage walk‑in customers, independent stylists and high‑value local and international clients.
- Use CRM and client‑eling tools – D365, Storm, Shopify, Salesforce, Excel and others – to deliver a consistent service proposition.
- Identify growth opportunities across clients, territories and product categories, proposing ideas to enhance acquisition and retention.
- Acquire new clients through boutique, BrownsFashion.com, events, social media engagement and personal Shopping appointments, both in person and virtual.
- Represent Browns at events and activations, hosting client appointments, trunk shows and exclusive events.
- Manage bespoke orders and special requests, ensuring high‑level attention to detail and exceptional service.
- Maintain shop floor standards, ensuring the boutique is immaculate and aligns with Browns’ luxury positioning.
Qualifications
- A proven track record in luxury fashion with strong sales performance and excellent client relationships is required.
- Results focus and self‑motivation, taking ownership of performance and potential.
- Excellent communication, interpersonal, and presentation skills – comfortable with 1:1 outreach, public speaking and event participation.
- Deep knowledge of luxury brands, trends and product, with the ability to communicate key trends and newness to clients.
- Analytical mindset with the ability to multitask across sales, operations, logistics and customer care.
- Proficiency with retail management software and CRMs.
- Organisational skills, attention to detail and a continuous improvement mindset.
- Flexibility to work weekends, holidays and during peak shopping periods.
Personal Shopper at Farfetch employer: Farfetch
Farfetch is an exceptional employer, offering a vibrant work culture at the prestigious Browns Boutique in Mayfair, London. Employees benefit from a collaborative environment that fosters personal growth and development within the luxury fashion sector, alongside opportunities to engage with high-value clients and participate in exclusive events. With a strong focus on employee well-being and a commitment to diversity, Farfetch ensures that every team member feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper at Farfetch
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Farfetch!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Farfetch.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Farfetch.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Farfetch!
We think you need these skills to ace Personal Shopper at Farfetch
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Farfetch.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Farfetch!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Farfetch. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Farfetch
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
