Personal Shopper

The Role

We are seeking an experienced, dynamic professional Personal Shopper to join our team. The ideal candidate will have a passion for luxury fashion, an exceptional eye for style, and a proven track record of delivering personalised shopping experiences that exceed client expectations and drive profitable revenue. The Personal Shopper will be responsible for building, maintaining and growing strong client relationships, providing expert style advice, and driving sales through active engagement with “walk‑in” customers, their existing client base and assigned clients across all sales channels including physical and digital delivering a humanised, elevated and differentiated experience.

Based at the Browns Boutique in Mayfair, the Personal Shopper will deliver a robust end‑to‑end customer journey across key customer segments including walk‑in customers, independent stylists, and high‑value local and international clients. A strong, current personal client book is expected to transition into Browns with the successful candidate.

What You’ll Do

• You will work collaboratively with the Client Development Manager, Business Development Lead, and other key stakeholders across the business to drive impressive client engagement and sales performance.
• You will build and maintain a loyal high‑value client base through excellent intuitive service, pro‑active communication, and strategic outreach delivering strong results across client acquisition, retention and growth.
• You will identify growth opportunities via client, territory and product category, using your initiative to propose ideas to improve client acquisition, retention and growth.
• You will acquire new clients via boutique and bf.com traffic, Social Media and working with the Business Development lead.
• You will be focused on developing and growing your client base via Personal Shopping Appointments (IRL & Virtual), live shopping and ongoing engagement and outreach.
• You will position yourself as an ambassador for Browns, attending and hosting events and activations to establish and grow strong relationships with your clients.
• You will assume full responsibility for your clients’ end‑to‑end experience from outreach/onboarding through selling and order fulfilment including returns and customer care.
• Assist in organising and hosting exclusive client events, trunk shows, and private shopping appointments, also generating and featuring in Browns content.
• Handle special requests and bespoke orders with attention to detail and a high level of customer service.

Who You Are

• Proven track record in luxury fashion with impressive sales performance.
• Excellent experience exceeding objectives.
• Results focused, self‑motivated, able to own performance and analyse commercial data.
• Proactive, able to work independently and as part of a team.
• Exceptional interpersonal and communication skills.
• Confident communicator and host, comfortable with 1:1 outreach, public speaking and event participation.
• Ability to engage with clients across multiple geographies, cultures, and industries building long‑term relationships.
• Passionate about client experience, engaging customers both remotely and face‑to‑face.
• Strong knowledge of luxury fashion brands, designers and trends.
• Passionate about product and proactive in communicating key trends and new releases.
• Excellent organisational skills and attention to detail.
• Proficient in retail management software and CRM systems.
• Analytical with keen eye for detail and ability to multitask across selling, operations and customer care.
• Continuous improvement mindset focussed on efficiency and detail.
• Flexible to work weekends, holidays and peak shopping periods.

EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
• Scam disclaimer – Farfetch does not conduct recruitment processes via messaging apps or unofficial channels. No form of payment will ever be requested during the recruitment process.