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For Companies At a Glance
- Tasks: As a Personal Shopper, you'll create unforgettable luxury shopping experiences for clients.
- Company: Browns is a pioneering luxury fashion retailer, celebrated globally for its innovative approach and style influence.
- Benefits: Enjoy a dynamic work environment, exclusive events, and opportunities to grow your personal brand.
- Why this job: Join a creative team that values individuality and empowers you to make a real impact in fashion.
- Qualifications: Experience in luxury fashion sales and exceptional communication skills are essential.
- Other info: Flexibility to work weekends and holidays is required; be ready to engage with diverse clients.
The predicted salary is between 36000 - 60000 £ per year.
Disruptive, unexpected and revolutionary in our own way… Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we\’re the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.
Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
THE ROLE
We are seeking an experienced, dynamic professional Personal Shopper to join our team. The ideal candidate will have a passion for luxury fashion, an exceptional eye for style, and a proven track record of delivering personalised shopping experiences that exceed client expectations and drive profitable revenue. The Personal Shopper will be responsible for building, maintaining and growing strong client relationships, providing expert style advice, and driving sales through active engagement with “walk-in” customers, their existing client base and assigned clients across all sales channels including physical and digital delivering a humanised, elevated and differentiated experience.
Based at the Browns Boutique in Mayfair, the Personal Shopper will deliver a robust end to end customer journey across key customer segments including walk-in customers, independent stylists, and high value local and international clients. A strong, current personal client book is expected to transition into Browns with the successful candidate.
What You\’ll Do
- You will work collaboratively with the Client Development Manager, Business Development Lead, and other key stakeholders across the business to drive impressive client engagement and sales performance.
- You will build and maintain a loyal high value client base through excellent intuitive service, pro-active communication, and strategic outreach delivering strong results across client acquisition, retention and growth, increasing high margin, You will proficiently use and maximise all tools, systems and platforms available to deliver a compelling and consistent service proposition to all clients, including D365, Salesforce, Storm, Power BI, Lookr, Excel etc.
- You will identify growth opportunities via client, territory and / or product category, using your initiative to propose ideas to improve client acquisition, retention and growth.
- You will acquire new clients via boutique and bf.com traffic, Social Media and working with the Business Development lead..
- You will be focused on developing and growing your client base via Personal Shopping Appointments (IRL & Virtual), live shopping and ongoing engagement and outreach.
- You will position yourself as an ambassador for Browns, attending and hosting events and activations to establish and grow strong relationships with your clients.
- You will assume full responsibility for your clients E2E experience from client outreach / onboarding through selling and order fulfilment including returns and customer care.
- Assist in organising and hosting exclusive client events, trunk shows, and private shopping appointments, also generating and featuring in Browns content.
- Handle special requests and bespoke orders with attention to detail and a high level of customer service
Who You Are
- You have a proven track record in luxury fashion with impressive sales performance.
- You have an excellent track record in delivering and exceeding objectives.
- You are results focused, and self motivated, taking ownership of your performance and potential with ability to understand base commercial data and information.
- Proactive, self-motivated, and professional able to work independently and autonomously as well as part of a team
- Exceptional interpersonal and communication skills
- You are a capable and confident communicator and host, comfortable with 1:1 outreach, public speaking and event participation.
- You are able to engage with people across multiple geographies, cultures, and industries building and maintaining long-term client relationships
- You demonstrate a passionate approach to client experience, engaging with customers both remotely and face-to-face
- You have, and continue to build a strong knowledge of luxury fashion brands, designers, and trends
- You are passionate about product and proactive in communicating key trends, newness etc. to clients.
- Proactive, self-motivated, and able to work independently as well as part of a team
- Excellent organisational skills and attention to detail
- Proficient in using retail management software and client relationship management (CRM) systems
- You are analytical with a keen eye for detail with an ability to multitask across selling, customer experience, operations, logistics and customer care etc.
- You have a continuous improvement mindset, focused on efficiency, detail
- Flexibility to work weekends, holidays, and during peak shopping periods
EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER
- EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
- SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process
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Personal Shopper employer: Farfetch
Contact Detail:
Farfetch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Familiarise yourself with Browns' unique approach to luxury fashion. Understanding their brand ethos and how they differentiate themselves in the market will help you align your personal shopping style with their expectations.
✨Tip Number 2
Network within the luxury fashion community. Attend events, engage with influencers, and connect with potential clients on social media to build relationships that could transition into a strong client base for your role at Browns.
✨Tip Number 3
Showcase your knowledge of current fashion trends and brands during any interactions. Being able to discuss recent collections or emerging designers can demonstrate your passion and expertise, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your previous sales achievements and client relationship strategies. Highlighting specific examples of how you've exceeded targets or built loyal client bases will illustrate your capability to drive sales at Browns.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury fashion and personal shopping. Use specific examples of how you've exceeded client expectations and driven sales in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury fashion and detail your approach to building client relationships. Mention any relevant tools or systems you are proficient in, such as CRM software.
Showcase Your Style Knowledge: Demonstrate your understanding of current fashion trends and designers in your application. This could be through a brief section in your CV or as part of your cover letter.
Highlight Interpersonal Skills: Since the role requires excellent communication skills, provide examples of how you've successfully engaged with clients in the past, whether through events, outreach, or personalised service.
How to prepare for a job interview at Farfetch
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your knowledge about current trends, designers, and brands that inspire you. This will demonstrate your genuine interest in the role and the industry.
✨Highlight Your Client Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Discuss specific strategies you've used to engage clients and exceed their expectations, as this is crucial for a Personal Shopper role.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales achievements and how you've driven revenue in previous positions. Use quantifiable metrics to showcase your success, as this will resonate well with the interviewers looking for results-driven candidates.
✨Familiarise Yourself with Retail Management Tools
Since the role involves using various retail management software and CRM systems, it’s beneficial to familiarise yourself with tools like D365, Salesforce, and Power BI. Mention any experience you have with these platforms to show you're prepared to hit the ground running.
