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- Tasks: Join our Fintech Operations team as a Payments Specialist, optimising payment processes and driving impactful projects.
- Company: Farfetch is a global leader in luxury fashion, connecting customers with top brands worldwide.
- Benefits: Enjoy health insurance, flexible working, extra days off, and access to training opportunities.
- Why this job: Be part of a dynamic team that values operational excellence and innovation in the fintech space.
- Qualifications: Bachelor's degree and 3+ years in business analytics or project management, preferably in fintech.
- Other info: Work in a vibrant office near Porto, surrounded by a community of tech professionals.
The predicted salary is between 36000 - 60000 £ per year.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world\’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We\’re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As a Payments Specialist, you will be a vital part of our Fintech Operations team, reporting directly to the Payments Commercial Lead.
Your mission will be to enhance the performance, efficiency, and cost-effectiveness of our entire payments ecosystem. This is a hands-on role focused on driving high-impact projects, from optimising cost structures to improving reconciliation controls. You will work at the intersection of Finance, Product, and Technology, leveraging deep data analysis and project management skills to deliver initiatives that directly reduce our P&L costs and strengthen our operational backbone.
WHAT YOU\’LL DO
- Lead Cost Optimisation Initiatives: Proactively analyse our payment processing costs (e.g., interchange, scheme fees, non-transactional costs) to identify and execute on savings opportunities. You will own these projects from business case to implementation, including supporting commercial negotiations.
- Drive Operational Excellence: Spearhead projects to enhance and automate our payment reconciliation and settlement workflows. Your goal is to increase accuracy, improve timelines, and design controls that minimise financial leakage.
- Manage Key Projects: Act as the project manager for critical payments initiatives. You will collaborate closely with Product and Tech teams to define requirements, manage timelines, and ensure the successful delivery of new payment methods, provider integrations, and system enhancements.
- Deliver Data-Driven Insights: Develop and own a suite of operational dashboards and KPIs using tools like Looker. You will monitor key metrics, such as cost per transaction and reconciliation break rates, to inform strategic decisions and identify emerging trends.
- Strengthen Financial & Reconciliation Controls: Design, implement, and monitor robust controls within the payment lifecycle. You will be the go-to expert for investigating and resolving complex payment discrepancies and ensuring our processes are audit-proof.
- Collaborate Cross-Functionally: Serve as a key partner to Product, Engineering, and Data teams, providing expert operational input to shape the future of our payment platform and ensure that cost and efficiency are considered in all new developments.
WHO YOU ARE
- Bachelor\’s degree in Finance, Economics, Engineering, Mathematics, or a related field.
- 3+ years of experience in business analytics and/or project and cost management, preferably in fintech, e-commerce, or payments.
- Experience managing projects with cross-functional teams, taking an idea from analysis and business casing through to successful implementation.
- Proficient in Microsoft Excel/Google Sheets, with advanced functions and financial modelling capabilities.
- Knowledge of SQL for managing and analysing financial datasets (e.g., SQL Server, BigQuery).
- Hands-on experience with data visualisation tools such as Looker or Tableau.
- Skilled in forecast analysis and business casing to drive strategic decision-making.
- Familiarity with payment processes and reconciliation workflows is a plus.
- Strong analytical and problem-solving skills, with high attention to detail and accuracy.
- Excellent communication and interpersonal skills, able to explain financial concepts to non-financial stakeholders and collaborate with cross-functional teams.
- Proactive, organised and able to prioritise tasks to meet deadlines in a fast-paced environment.
- Proficiency in English, both written and spoken.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
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Payments Specialist (Fintech Operations) employer: Farfetch
Contact Detail:
Farfetch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Specialist (Fintech Operations)
✨Tip Number 1
Familiarise yourself with the latest trends in fintech and payment processing. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience in payments. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like SQL and Looker. Being able to showcase your ability to derive insights from data will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific projects where you've successfully managed cross-functional teams. Highlighting your project management experience will be crucial, as collaboration is key in this role.
We think you need these skills to ace Payments Specialist (Fintech Operations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analytics, project management, and fintech operations. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury fashion industry and how your skills can enhance Farfetch's payments ecosystem. Mention specific projects or achievements that align with the role's responsibilities.
Showcase Analytical Skills: Provide examples of how you've used data analysis to drive cost savings or improve operational efficiency in previous roles. Highlight your proficiency in tools like SQL and data visualisation software.
Highlight Cross-Functional Collaboration: Emphasise your experience working with cross-functional teams. Describe how you've successfully managed projects that required input from various departments, showcasing your communication and interpersonal skills.
How to prepare for a job interview at Farfetch
✨Understand the Payments Ecosystem
Familiarise yourself with the various components of payment processing, including interchange fees and reconciliation workflows. Being able to discuss these topics confidently will demonstrate your knowledge and suitability for the role.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive cost savings or improve processes. Highlight your experience with tools like SQL and Looker, as well as any relevant projects that showcase your analytical prowess.
✨Emphasise Cross-Functional Collaboration
Since the role involves working closely with Product and Tech teams, be ready to share experiences where you've successfully collaborated across departments. This will illustrate your ability to communicate effectively and manage projects in a cross-functional environment.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges related to payment discrepancies or cost optimisation. Practising your responses to these scenarios will help you articulate your problem-solving approach during the interview.
