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- Tasks: Support and optimise order allocation and profitability processes while addressing Partner Operations challenges.
- Company: Farfetch is a global luxury fashion marketplace connecting customers with top brands worldwide.
- Benefits: Enjoy a dynamic work environment near Porto, with opportunities for networking and professional growth.
- Why this job: Join a passionate team focused on operational excellence and creating memorable luxury experiences.
- Qualifications: Strong analytical skills, SQL proficiency, and experience in financial analysis or online marketplaces required.
- Other info: Fluency in English and a detail-oriented mindset are essential for success in this role.
The predicted salary is between 43200 - 72000 £ per year.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world\’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We\’re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
We are looking for a highly analytical and results-driven Operations Senior Business Analyst to support and optimize our Order Allocation and Order Profitability processes, while also addressing broader Partner Operations challenges. The successful candidate will collaborate extensively with various teams, including logistics, commercial, finance, data science, and technology, to monitor, analyze, and enhance allocation efficiency, cost-effectiveness, and overall Partner Operations. This role is pivotal in ensuring our order allocation strategies achieve an optimal balance between cost, service level, and profitability, while concurrently maintaining operational agility. The Senior Business Analyst will also be responsible for driving continuous improvement initiatives across operational domains.
WHAT YOU\’LL DO
- Be the Subject Matter Expert on Order Allocation & Profitability data and performance metrics.
- Monitor order allocation strategies at regional, local, and partner levels, identifying inefficiencies and opportunities for improvement.
- Develop and refine models to assess the financial impact of allocation decisions on order profitability.
- Collaborate with commercial and finance teams to enhance visibility into profitability drivers.
- Work closely with tech to optimize allocation logic and integrate new intelligence into our systems.
- Utilize BI and analytics tools to track key performance indicators, produce insightful reports, and develop predictive analytics for allocation and profitability.
- Track and analyze key performance indicators (KPIs) to assess Partner Operations and operational performance. Generate detailed reports and dashboards that provide clear insights into business trends, challenges, and opportunities.
- Conduct in-depth data analysis on large and complex datasets to identify trends and uncover growth opportunities. Provide actionable recommendations backed by data to improve partner performance and experience.
- Identify and diagnose inefficiencies or bottlenecks within Partner Operations and other operational processes by leveraging data-driven insights. Develop structured problem-solving approaches to address these challenges, implementing solutions that enhance efficiency and effectiveness. Present findings in a clear and actionable manner, driving continuous improvement initiatives and strategic decision-making.
- Develop and implement automation solutions to enhance efficiency, reduce manual work, and improve overall effectiveness. Identify areas for improvement in existing workflows and propose innovative solutions.
- Work closely with internal teams, including product, operations, and analytics, to align goals and implement strategies that support operational excellence and Partner Operations. Engage with senior stakeholders, presenting findings and negotiating win-win solutions with a focus on ROI.
WHO YOU ARE
- A fast learner with exceptional analytical and problem-solving skills, able to translate complex data insights into compelling narratives for different stakeholders through clear and engaging presentations.
- Strong SQL skills and experience with BI/data visualization tools (e.g., Tableau, Looker, Power BI, QlikView, etc.).
- Experience using advanced data analysis and statistical tools (Python, R, etc) is a plus.
- Skilled at influencing decisions through data-driven storytelling and strong analytical reasoning.
- Highly organized, with attention to detail and an ability to manage multiple priorities.
- Prior experience in financial analysis related to operations, Retail Operations, or Online Marketplaces is highly valued.
- Experience with profitability modeling, cost-to-serve analysis, or pricing optimization is a strong plus.
- Driven by process optimization, organization, and strategic planning.
- Comfortable managing and analyzing large data sets, with a talent for extracting insights and storytelling through data.
- A strong communicator with experience managing senior stakeholders and negotiating solutions.
- Fluent in written and spoken English (C level proficiency).
- Detail-oriented with a strong work ethic, intellectual curiosity, and a keen eye for accuracy.
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Operations Senior Business Analyst employer: Farfetch
Contact Detail:
Farfetch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Senior Business Analyst
✨Tip Number 1
Familiarise yourself with the luxury fashion industry and Farfetch's unique marketplace. Understanding their business model and operational challenges will help you speak confidently about how your skills can contribute to their goals during interviews.
✨Tip Number 2
Brush up on your SQL and data visualisation skills, as these are crucial for the role. Consider working on personal projects or case studies that showcase your ability to analyse complex datasets and present insights effectively.
✨Tip Number 3
Network with professionals in the operations and analytics fields, especially those who have experience in online marketplaces. Engaging with them can provide valuable insights and potentially lead to referrals within Farfetch.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven process improvements in previous roles. Highlighting your analytical problem-solving skills and successful outcomes will demonstrate your fit for the Senior Business Analyst position.
We think you need these skills to ace Operations Senior Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Operations Senior Business Analyst position at Farfetch. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your analytical skills, experience with SQL, and any familiarity with BI tools. Provide specific examples of how you've used data analysis to drive operational improvements or profitability in previous roles.
Craft a Compelling Cover Letter: Your cover letter should tell a story about your journey as an analyst. Discuss your passion for operational excellence and how you can contribute to enhancing the order allocation and profitability processes at Farfetch.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've identified inefficiencies and implemented solutions in past roles. This will demonstrate your ability to tackle challenges and drive continuous improvement, which is crucial for this position.
How to prepare for a job interview at Farfetch
✨Showcase Your Analytical Skills
As an Operations Senior Business Analyst, your analytical prowess is key. Be prepared to discuss specific examples of how you've used data analysis to drive decisions or improve processes in previous roles. Highlight any experience with SQL and BI tools, as these will be crucial for the position.
✨Understand the Luxury Market
Familiarise yourself with the luxury fashion industry and Farfetch's unique marketplace. Demonstrating knowledge about current trends, challenges, and competitors can set you apart. This shows your genuine interest in the role and the company.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Practice structuring your responses using a clear framework, such as STAR (Situation, Task, Action, Result), to effectively communicate your thought process and solutions.
✨Engage with Stakeholders
Since the role involves collaboration with various teams, be ready to discuss your experience working with different stakeholders. Share examples of how you've successfully communicated complex data insights and influenced decisions, showcasing your strong communication skills.
