At a Glance
- Tasks: Analyse payment data, lead projects, and optimise consumer payment flows.
- Company: Join Farfetch, a global leader in luxury fashion e-commerce.
- Benefits: Enjoy health insurance, flexible work, extra days off, and training opportunities.
- Other info: Dynamic office near Porto with a vibrant tech community.
- Why this job: Make a real impact on luxury shopping experiences worldwide.
- Qualifications: Experience in data analysis, SQL proficiency, and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world\'s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
Operations
We\'re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
Porto
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
The Role
We are looking for a Business Analyst to join our Payments team. In this role, you will be a key player in optimizing our consumer payment flows. You will work with data to identify opportunities, define requirements, and help implement solutions that directly impact our bottom line and customer experience.
What You’ll Do
- Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. This includes investigating authorization rates, decline reasons, and customer drop-off points.
- Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You\'ll work closely with product, engineering, operations and finance to drive project success.
- Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
- Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
- Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
- Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
- Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.
Who You Are
- You have proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space.
- You are a master of data analysis with strong proficiency in SQL and experience with data visualization tools (e.g., Tableau, Looker, Power BI).
- You are a problem solver with exceptional analytical and quantitative skills.
- You have excellent communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences.
- You have experience leading projects and can demonstrate the ability to drive initiatives from ideation to completion.
- Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus.
- Experience with a scripting language like Python or R, is a plus.
Rewards & Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Equal Opportunities Statement
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Scam Disclaimer
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Operations Business Analyst | Consumer Payments employer: Farfetch
Farfetch is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Porto, Portugal. With a strong commitment to employee well-being, we offer comprehensive health insurance, flexible working arrangements, and ample opportunities for professional growth through training and development programs. Join us to be part of a dynamic team dedicated to delivering seamless luxury experiences while enjoying unique benefits like extra days off and a sabbatical program.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Business Analyst | Consumer Payments
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Farfetch are looking for when hiring for a Operations Business Analyst | Consumer Payments.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Farfetch for the Operations Business Analyst | Consumer Payments, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Farfetch as a Operations Business Analyst | Consumer Payments, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Farfetch’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Operations Business Analyst | Consumer Payments.
We think you need these skills to ace Operations Business Analyst | Consumer Payments
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Farfetch, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Farfetch's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Farfetch. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Farfetch
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Farfetch uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Farfetch. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
