At a Glance
- Tasks: Analyse payment data, lead projects, and optimise consumer payment flows.
- Company: Join Farfetch, a global leader in luxury fashion e-commerce.
- Benefits: Enjoy health insurance, flexible work, extra days off, and training opportunities.
- Other info: Dynamic office near Porto with a vibrant tech community.
- Why this job: Make a real impact on luxury shopping experiences worldwide.
- Qualifications: Experience in data analysis, SQL proficiency, and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world\'s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
Operations
We\'re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
Porto
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
The Role
We are looking for a Business Analyst to join our Payments team. In this role, you will be a key player in optimizing our consumer payment flows. You will work with data to identify opportunities, define requirements, and help implement solutions that directly impact our bottom line and customer experience.
What You’ll Do
- Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. This includes investigating authorization rates, decline reasons, and customer drop-off points.
- Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You\'ll work closely with product, engineering, operations and finance to drive project success.
- Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
- Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
- Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
- Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
- Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.
Who You Are
- You have proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space.
- You are a master of data analysis with strong proficiency in SQL and experience with data visualization tools (e.g., Tableau, Looker, Power BI).
- You are a problem solver with exceptional analytical and quantitative skills.
- You have excellent communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences.
- You have experience leading projects and can demonstrate the ability to drive initiatives from ideation to completion.
- Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus.
- Experience with a scripting language like Python or R, is a plus.
Rewards & Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Equal Opportunities Statement
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Scam Disclaimer
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Operations Business Analyst | Consumer Payments employer: Farfetch
Farfetch is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Porto, Portugal. With a strong commitment to employee well-being, we offer comprehensive health insurance, flexible working arrangements, and ample opportunities for professional growth through training and development programs. Join us to be part of a dynamic team dedicated to delivering seamless luxury experiences while enjoying unique benefits like extra days off and a sabbatical program.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Business Analyst | Consumer Payments
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Farfetch. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by diving deep into payment trends and challenges. Show us you know your stuff about the payments ecosystem and how it impacts customer experience. We love candidates who are passionate and informed!
✨Tip Number 3
Practice your data storytelling skills. You’ll need to present insights clearly, so work on translating complex data into simple, actionable points. We want to see how you can make data come alive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Farfetch.
We think you need these skills to ace Operations Business Analyst | Consumer Payments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Operations Business Analyst. Highlight your experience in data analysis, project management, and any relevant skills in the payments ecosystem. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the luxury fashion industry and how your skills align with our mission at Farfetch. Let us know what excites you about this role!
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to showcase your analytical skills in your application. Mention specific tools you've used, like SQL or data visualisation software, and any projects where you've driven measurable outcomes.
Apply Through Our Website:We encourage you to apply through our official careers website. This ensures your application gets to the right place and helps us keep track of all candidates. Plus, it’s super easy to do!
How to prepare for a job interview at Farfetch
✨Know Your Data
As a Business Analyst, you'll be diving deep into payment data. Brush up on your SQL skills and be ready to discuss how you've used data analysis in past roles. Bring examples of how your insights led to tangible improvements.
✨Project Ownership
Be prepared to talk about projects you've led from start to finish. Highlight your ability to communicate effectively with cross-functional teams and how you ensured timely delivery. This shows you're not just a number cruncher but a proactive leader.
✨Understand the Payments Ecosystem
Familiarise yourself with the payments landscape, including gateways and processors. Being able to discuss trends or challenges in the industry will demonstrate your passion and knowledge, making you stand out as a candidate.
✨Communicate Clearly
Practice translating complex data into simple, actionable insights. During the interview, aim to present your thoughts clearly and confidently, as this is crucial for stakeholder management. Use examples to illustrate your points.
