At a Glance
- Tasks: Lead workforce planning and strategy for a global luxury fashion marketplace.
- Company: Join Farfetch, a top player in the luxury fashion industry.
- Benefits: Enjoy health insurance, flexible work, extra days off, and training opportunities.
- Other info: Collaborate with diverse teams and enjoy excellent career growth.
- Why this job: Make a real impact on workforce strategies in a dynamic environment.
- Qualifications: Degree in relevant fields and experience in workforce or operational planning.
The predicted salary is between 50000 - 65000 £ per year.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
We are seeking a Workforce Planning & Strategy Specialist to join the Workforce Forecast & Planning team at Farfetch. This role is primarily strategic and business-facing, owning workforce demand and capacity planning across key operational areas while ensuring our internal planning tools remain reliable, scalable, and fit for purpose.
You will act as a trusted advisor to Operations and Finance leaders, translating forecasts and operational drivers into clear workforce strategies and actionable capacity plans. While this role does not focus on building statistical forecasting models from scratch, you will be technically capable of maintaining, improving, and automating planning tools and data workflows that support decision-making. This position requires strong business acumen, stakeholder influence, and the ability to connect operational strategy with data-driven workforce planning.
WHAT YOU'LL DO
- Own end-to-end workforce demand and capacity planning for key operational functions
- Translate business strategy, operational drivers, and financial targets into robust workforce plans
- Partner closely with Operations and Finance leaders to support budgeting, hiring plans, and investment decisions
- Provide scenario modelling and "what-if" analyses to support tactical and strategic decision-making
- Monitor capacity assumptions, productivity drivers, and workforce risks, proactively identifying mitigation actions
- Ensure planning outputs are clearly communicated, actionable, and aligned across stakeholders
- Maintain, improve, and automate internal workforce planning tools and reporting solutions
- Use SQL and basic Python/R to validate data, optimise workflows, and ensure planning tools remain scalable and reliable
- Collaborate with Data, Forecasting, and Automation teams to continuously improve planning methodologies
- Present workforce insights and recommendations to senior stakeholders (Managers, Heads, Directors)
- Drive continuous improvement of workforce planning processes and governance
WHO YOU ARE
- Bachelor's degree in Engineering, Economics, Mathematics, Data Science, Business, or a related field
- Strong experience in workforce planning, capacity planning, or operational strategy
- Advanced Excel skills (complex formulas, pivot tables, dashboards, scenario modelling)
- Proficient in SQL/BigQuery for data extraction and validation
- Working knowledge of Python or R to maintain and improve planning tools and automate processes
- Strong understanding of capacity planning methodologies and operational performance drivers
- Experience working with BI tools (e.g., Looker, Power BI, Tableau) is a plus
- Familiarity with Workforce Management systems (e.g., Calabrio, NICE, Genesys) is a plus
- Strong business acumen and ability to translate data into strategic recommendations
- Excellent communication and presentation skills, with confidence in influencing senior stakeholders
- Ability to balance strategic priorities with operational detail
- Highly organised, proactive, and solution-oriented
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Strategic Workforce Planner & Forecasting in London employer: Farfetch
Farfetch is an exceptional employer, offering a vibrant work environment near Porto that fosters collaboration and networking among tech professionals. With a strong commitment to employee well-being, the company provides comprehensive health insurance, flexible working arrangements, and ample opportunities for professional development through training programs. The inclusive culture at Farfetch not only celebrates diversity but also encourages employees to contribute to the community, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Workforce Planner & Forecasting in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Farfetch on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Farfetch's operations inside out. Familiarise yourself with their workforce planning strategies and think about how your skills can enhance their processes. Show them you mean business!
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate insights clearly to senior stakeholders. Try explaining complex ideas in simple terms to friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Farfetch team.
We think you need these skills to ace Strategic Workforce Planner & Forecasting in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Workforce Planner role. Highlight your experience in workforce planning and operational strategy, and show us how your skills align with what we're looking for.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in SQL and any experience with Python or R. We want to see how you can maintain and improve our planning tools, so give us examples of your technical capabilities!
Communicate Clearly:Your application should reflect your excellent communication skills. Use clear and concise language to convey your ideas and experiences, especially when discussing how you've influenced stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Farfetch
✨Know Your Numbers
As a Strategic Workforce Planner, you'll need to be comfortable with data. Brush up on your Excel skills, especially complex formulas and pivot tables. Be ready to discuss how you've used data to influence workforce planning decisions in the past.
✨Understand the Business
Familiarise yourself with Farfetch's operations and how they connect with workforce planning. Research their business model and think about how you can align workforce strategies with their operational goals. This will show that you're not just a numbers person but also understand the bigger picture.
✨Prepare for Scenario Modelling Questions
Expect questions around scenario modelling and 'what-if' analyses. Think of examples where you've had to create different workforce scenarios based on changing business needs. Being able to articulate your thought process will impress the interviewers.
✨Communicate Clearly
Strong communication skills are key for this role. Practice presenting your ideas clearly and confidently, especially when discussing complex data insights. You might even want to prepare a mini-presentation on a relevant topic to showcase your ability to influence senior stakeholders.
