Project Manager - Delivery Solutions in London

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world's best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

We are looking for a hands‑on Project Manager to join our Logistics & Carrier Management team. In this role, you will drive initiatives that directly impact carrier performance, operational efficiency, and customer experience across our global logistics network. You will operate at the intersection of strategy and execution, working closely with internal teams and external carriers to deliver scalable, customer‑centric solutions with clear business impact. This role requires someone with strong analytical thinking, operational depth, and true end‑to‑end ownership of projects.

WHAT YOU'LL DO

• Take end‑to‑end ownership of logistics and carrier‑related initiatives, from problem definition to execution and measurable impact.
• Perform root cause analysis on operational and customer issues, translating insights into practical and scalable solutions.
• Drive continuous improvement across carrier performance, delivery reliability, cost efficiency, and customer experience.
• Work closely with carriers and internal stakeholders (Logistics, Tech, Commercial, Finance, Customer Experience) to align priorities and deliver results.
• Analyse carrier and network performance, identifying risks, inefficiencies, and opportunities for optimisation.
• Build and manage project roadmaps, defining milestones, dependencies, and clear accountability across teams.
• Translate data into actionable insights, supporting both operational and strategic decisions.
• Ensure that every initiative is anchored in customer impact, balancing operational excellence with customer expectations.
• Bridge strategy and operations, ensuring ideas are translated into hands‑on execution on the ground.

WHO YOU ARE

• 5+ years of experience in project management, logistics, operations, consulting, or related fields.
• Proven experience managing complex initiatives with multiple internal and external stakeholders.
• Strong critical thinking and structured problem‑solving skills, with the ability to navigate ambiguity.
• Hands‑on operational mindset, comfortable working with data, processes, and real‑world constraints.
• Strong analytical capabilities, with experience in Excel and BI tools (SQL is a plus).
• Excellent communication skills, able to influence and align senior and cross‑functional stakeholders.
• Customer‑centric mindset, with the ability to connect operational decisions to customer outcomes.
• Ability to prioritise and deliver in fast‑paced, high‑growth environments.
• Collaborative, pragmatic, and confident in challenging assumptions constructively.
• Experience in logistics, supply chain, last‑mile delivery, or carrier management, ideally within e‑commerce, marketplaces, or tech‑driven environments.
• Exposure to international logistics networks and vendor management is a plus.
• Familiarity with agile or hybrid project methodologies is an advantage.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well‑being support and tools.
• Extra days off, sabbatical program and days for you to give back for the community.
• Training opportunities and free access to Udemy.
• Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.