At a Glance
- Tasks: Welcome clients, provide styling advice, and create memorable luxury experiences.
- Company: Browns, a revolutionary luxury fashion retailer with a global presence.
- Benefits: Gain luxury retail expertise, build client relationships, and enjoy a dynamic work environment.
- Other info: Flexible hours, collaborative culture, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real impact in the world of luxury fashion.
- Qualifications: Experience in luxury retail and a genuine passion for fashion.
The predicted salary is between 25000 - 30000 £ per year.
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality. Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
THE ROLE
Based at our iconic Browns Boutique in Mayfair, we are looking for an enthusiastic and fashion passionate Junior Personal Shopper to join our Personal Shopping team. This is a boutique based, client facing role, ideal for someone who loves luxury fashion, enjoys building relationships, and thrives in an in person retail environment. As one of the first points of contact for our clients, you will play a key role in creating an exceptional first impression by warmly welcoming guests into the boutique, introducing them to the Browns experience, and delivering an elevated, personalised service that inspires both immediate purchases and long term loyalty. While your primary focus will be delivering an exceptional boutique experience, you will also support Browns' omnichannel approach by engaging clients beyond the boutique through personalised digital communication. Working alongside our Personal Shopping team, you will build relationships with new and existing clients, share tailored styling recommendations, new arrivals, and exclusive launches, helping to create a seamless luxury experience across both in store and digital touchpoints. This role offers an exciting opportunity to develop your luxury retail expertise while building your own client portfolio over time.
What You'll Do
- Boutique Welcome: Be the welcoming face of Browns, greeting clients as they arrive and ensuring every customer receives a warm, personalised, and luxury experience from the moment they enter the boutique.
- Shop Floor Selling: Engage confidently with walk in clients, understand their needs, provide styling advice, and deliver exceptional service that drives immediate sales while creating long term relationships.
- Support Personal Shopping: Work closely with the Personal Shopping team to deliver an outstanding client journey, assisting with appointments, product preparation, fulfilment, and aftercare.
- Client Development: Begin building your own client book by nurturing relationships through thoughtful follow ups, styling recommendations, and personalised communication.
- Digital Outreach: Share new arrivals, exclusive launches, and curated product selections with clients using digital communication tools and CRM platforms.
- Personalised Styling: Create tailored product edits and lookbooks that reflect individual client preferences and encourage repeat engagement.
- Boutique Operations: Support daily opening and closing procedures, maintain exceptional shop floor standards, replenish displays, and ensure the boutique always reflects Browns' luxury positioning.
- Systems & CRM: Accurately manage client information using CRM and retail systems including D365, Shopify, and Canva to deliver a seamless customer experience.
- Team Collaboration: Work collaboratively with the Client Development Manager, Personal Shoppers, and the wider boutique team to support events, activations, and commercial objectives.
- Events: Support the delivery of exclusive client events, designer trunk shows, and in boutique activations by assisting with client hosting, appointment management, and event preparation.
- Adaptability: Embrace new responsibilities and support the evolving needs of the Personal Shopping team and boutique.
Who You Are
- Passionate About Luxury: You have experience within luxury retail and a genuine passion for fashion, designers, accessories, and fine jewellery.
- Natural Host: You enjoy meeting new people and are confident in creating a welcoming and memorable experience for every client.
- Customer Focused: You are passionate about delivering exceptional service and understand the importance of building lasting client relationships.
- Commercially Minded: You enjoy selling, are motivated by achieving results, and proactively seek opportunities to grow your business.
- Team Player: You enjoy collaborating with colleagues and supporting the wider Personal Shopping team to achieve shared goals.
- Organised & Detail Oriented: You can confidently manage multiple priorities while maintaining accuracy and delivering consistently high standards.
- Technically Confident: You are comfortable using CRM systems, retail technology, and digital tools to support client engagement.
- Flexible & Adaptable: You thrive in a fast paced luxury environment and are available to work weekends and peak trading periods.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Personal Shopper in London
✨Tap into Fashion-Specific Platforms
When you're hunting for that entry-level role in fashion, check out platforms like Fashion Jobs or Not Just a Label. These sites focus on the fashion industry and can help you get your foot in the door with relevant listings that might not be on mainstream job boards.
✨Show Off Your Style on Social Media
Utilise Instagram and Pinterest to showcase your eye for fashion. Create a portfolio of your style or even designs if you’re feeling creative. This not only builds your personal brand but also gets you noticed by potential employers who are always on the lookout for fresh talent.
✨Join Fashion Networking Events
Get yourself along to local fashion events, pop-up shops or trade shows. Networking is key in fashion, so chat with industry professionals, and don't be shy to hand out your contact details. You never know who might put in a good word for you when an entry-level role opens up.
✨Apply Directly to Farfetch
Don't forget to keep an eye on the careers page at Farfetch for any entry-level openings. Applying directly through their website can often put you ahead of the competition, especially if they’re looking to fill roles quickly. Plus, it shows you’re genuinely interested in being part of their team!
We think you need these skills to ace Junior Personal Shopper in London
Some tips for your application 🫡
Show Off Your Style:When you're applying for a job in fashion-apparel, it's crucial to let your personal style shine through in your application. Incorporate design elements or a unique layout in your CV that reflects your understanding of current trends and your creative flair. This helps us see how you think about aesthetics from the get-go!
Highlight Relevant Education & Experience:If you’ve taken any fashion courses or have experience in retail, make sure that's front and centre on your CV! Whether it's a part-time job at a clothing store or a fashion-related project you worked on at university, we want to see how your background aligns with our fashion-forward ethos at Farfetch.
Passion Over Experience:Since this is an entry-level position, we understand you might not have loads of experience. So, in your cover letter, focus on your passion for fashion! Share why you're excited about working with us at Farfetch, and connect it to your motivation for wanting to enter this vibrant industry.
Include a Portfolio, Even If Small:If you have any sketches, designs, or mood boards, don’t hesitate to share them! Even a small portfolio links creativity to your application and can set you apart. If you don't have any portfolio pieces yet, consider including links to your favourite fashion blogs or Instagram accounts that inspire you — we love seeing what gets you excited about fashion!
How to prepare for a job interview at Farfetch
✨Show Off Your Passion for Fashion
Let’s be real; the fashion world is super competitive. So, we need to showcase our passion! Bring a portfolio of our best styling looks, whether it’s a mood board, personal projects, or even student work. It’s our chance to show Farfetch that we live and breathe fashion!
✨Stay Trendy and Informed
Before the interview, we should catch up on current trends, famous designers, and industry news. It might just be the perfect icebreaker or the punchline to a question! Plus, it shows Farfetch that we’re not just here for a job; we’re genuinely keen on what’s happening in the world of fashion.
✨Demonstrate Your Creativity
Since we're stepping into an entry-level role, we should be prepared to discuss our creative process. Maybe sketch a design or outline how we’d style a specific piece if asked. Farfetch wants to see our imagination at work, so don’t be shy about expressing our unique ideas!
✨Know Your Fashion Terms
Let’s brush up on our fashion vocabulary! From ‘couture’ to ‘athleisure’, knowing the lingo can really help us in the interview. Farfetch might throw in some technical questions, so being fluent in fashion speak will show we’re ready to dive into the industry headfirst.
