Interim Operations Brand Specialist in London

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We’re a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

We’re partnering with global brands and the most influential and renowned boutique curators to bring our customers an unrivalled range of fashion to empower their individuality. We’re relationship builders, we’re solution finders and we’re analysts.

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

As an Interim Operations Brand Specialist, you will play a key role in driving the success of our long‑tail of Brand Partners. You will be a key point of contact for our Brands as well as for cross‑functional internal stakeholders, ensuring a seamless and high‑quality experience on our marketplace. We are currently looking for 2 Interim Operations Brand Specialists for a 12‑month fixed‑term contract to join our team.

Your main objective will be to provide operational and commercial support to our partners and help scale our Brand Management pillar as a new methodology and approach to manage our long‑tail of Brand partners at scale. You will work closely with internal support teams, such as the Partner Support team, to ensure all inquiries are addressed quickly and efficiently.

WHAT YOU'LL DO

• You will be a point of contact for a wide portfolio of Brand Partners through a centralized contact and responsible for managing regular communications with them.
• You will maintain outstanding client relationships through communications and reporting, while maintaining a client mindset to provide the best service to our Brands.
• You will be monitoring Brand performance from both Operational and Commercial standpoints across a set of KPI's, at scale, and tackling deviations directly with the Brands.
• You will be identifying, understanding and tackling Brand partner challenges, liaising with teams across the business, from support, product catalog, tech, finance and commercial areas, to swiftly address these challenges.
• You will engage in hypercare support activities for Brand partners, offering support directly to the partners if needed via training and dedicated calls to address issues and queries.
• You will support continuous improvement activities for the Digital Brand management scope, focusing on driving efficiencies for managing a broad range of partners at scale.

WHO YOU ARE

• You have at least two years of experience, preferably with a background in buying, merchandising, digital trading or operations, within the luxury fashion or e-commerce industry.
• You have good planning and analytical skills, including proficiency in Microsoft Excel.
• You can effectively draw insights from data, build compelling stories, and use data to drive decision‑making. Experience with data visualization tools (Looker) is a plus.
• You have excellent communication skills, with the ability to clearly and effectively present complex ideas both verbally and in writing. You can build strong internal and external relationships, manage multiple challenges simultaneously, and take ownership of your work.
• You have the ability to understand and improve the support processes you perform under your remit, improving your own efficiency and adding clarity to processes for the teams you work with.
• You are fluent in English (written and spoken). French and Italian are a plus.
• You are available to start immediately or by early March and open to work on a 12‑month fixed‑term contract.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well‑being support and tools.
• Extra days off, sabbatical program and days for you to give back for the community.
• Training opportunities and free access to Udemy.
• Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website.