At a Glance
- Tasks: Connect with luxury clients and deliver exceptional personalised styling experiences.
- Company: Join FARFETCH, a leading global marketplace for luxury fashion.
- Benefits: Enjoy flexible work, health insurance, and a vibrant team culture.
- Other info: Opportunities for growth in a collaborative London office.
- Why this job: Be part of a dynamic team shaping the future of luxury fashion.
- Qualifications: Fluent in German with a passion for fashion and client relationships.
The predicted salary is between 25650 - 31350 £ per year.
At FARFETCH we’re always interested in connecting with talented Stylists and Client Advisors for future opportunities within our Private Client team. While we may not have an active role open right now, we’d love to hear from individuals with a passion for luxury fashion, clienteling, and delivering exceptional customer experiences. By applying, you’ll join our talent pipeline and we’ll be in touch when relevant opportunities become available.
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
We’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.
Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.
Embedded in our Private Client team we are looking for a Stylist with strong commercial acumen and a deep knowledge of luxury fashion, who will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. This position will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience. Professional working proficiency in German, both spoken and written, is essential for this role.
WHAT YOU'LL DO
- You will develop the Farfetch Private Client base (a portfolio of 250-300 Private Clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.
- You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour.
- You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
- You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.
- Work closely with the Private Client Managers to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
- You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.
- Using a range of data and creative tools, you’ll build personalised and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
- You will think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events.
- You will share knowledge on products, brands, and trends with your clients and the team.
WHO YOU ARE
- You will have a professional working proficiency in German, with the ability to communicate effectively both verbally and in writing.
- You’ll have proven experience in fashion sales (luxury industry preferable), with a track record of developing long term relationships and exceeding sales targets with the drive and motivation to sustain this.
- You’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
- You’ll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
- You’ll have an existing strong client book consisting of a majority client base situated in the UK and Europe.
- You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
- Proven ability to negotiate, engage & build customer relations (clienteling).
- Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.
- An excellent team player but also able to work on own initiative.
- Excellent organisational skills and able to meet deadlines.
- Comfortable with ambiguity, adopting a flexible approach.
REWARDS & BENEFITS
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
German Speaking - Private Client Stylist - Future Opportunities in London employer: Farfetch
Browns Fashion is an exceptional employer that champions individuality and inclusivity, making it a vibrant place for talent to flourish. Located in the heart of London, our open office space fosters collaboration and creativity, complemented by a large outdoor terrace perfect for team gatherings. We offer a flexible work environment, comprehensive benefits, and ample opportunities for professional growth, ensuring that our employees are supported in their career journeys while contributing to the luxury retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking - Private Client Stylist - Future Opportunities in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Farfetch, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Farfetch!
We think you need these skills to ace German Speaking - Private Client Stylist - Future Opportunities in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Farfetch, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Farfetch and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Farfetch that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Farfetch
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
