At a Glance
- Tasks: Manage logistics operations and enhance delivery experiences for customers worldwide.
- Company: Farfetch, a leading global luxury fashion marketplace.
- Benefits: Health insurance, flexible work, extra days off, and training opportunities.
- Other info: Inclusive workplace with diverse teams and excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in international e-commerce logistics.
- Qualifications: Degree or relevant experience, 3 years in logistics, fluent in English.
The predicted salary is between 36000 - 60000 € per year.
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world's best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As part of the Supply & Logistics department, you will be an essential player in our mission to provide an unrivalled experience to our customers all around the world working within the Delivery team. You will manage relationships with transport companies, and monitor their overall performance. You will understand the latest trends in e-commerce supply chain operations, international trade and B2C customer experience. Report to the Delivery Operations Team.
WHAT YOU'LL DO
- Motivated and proud to provide excellent service for Farfetch clients and partners
- Focused on the quality of work delivered, you can manage a variable workload
- Interested in working in international e-commerce logistics and passionate about technology
- You work well as part of the team and are confident working with partners
- You are educated to degree level or have relevant work experience
- You will have 3 years experience in logistics and are familiar with international trade requirements
- You are fluent in English
WHO YOU ARE
- Participate in diverse project teams to address new delivery needs and continuous improvement projects
- Be an important member in the implementation of new logistics solutions and in developing compliant E2E delivery processes
- Manage logistics operations globally by identifying delivery process improvement opportunities to achieve a unique delivery experience to our customers
- Liaise between our teams to investigate and resolve any issues which threaten the movement of parcels or service performance through the 195 countries where FF operates
- Develop relationships with external providers and chair weekly/monthly carrier Review meetings, setting and following up of actions
- Ensure carrier performance and operation KPI's are compliant to our contracts and agreements
- Escalate issues internally (within team) and externally (carriers)
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Delivery Operations Specialist in London employer: Farfetch
Farfetch is an exceptional employer, offering a vibrant work environment near Porto that fosters collaboration and innovation within the luxury fashion e-commerce sector. Employees benefit from comprehensive health insurance, flexible working arrangements, and ample opportunities for professional growth through training and community engagement initiatives. With a strong commitment to inclusivity and employee well-being, Farfetch provides a unique platform for those passionate about logistics and technology to thrive in a dynamic global marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Operations Specialist in London
✨Tip Number 1
Network like a pro! Connect with people in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Research, research, research! Get to know Farfetch and its operations inside out. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for interviews by practising common questions related to logistics and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experience that highlight your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Farfetch family and ready to dive into the world of luxury fashion logistics.
We think you need these skills to ace Delivery Operations Specialist in London
Some tips for your application 🫡
Show Your Passion for Logistics:When writing your application, let us know why you're excited about working in international e-commerce logistics. Share any relevant experiences that highlight your passion for the industry and how you can contribute to our mission at Farfetch.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Delivery Operations Specialist role. Highlight your experience in logistics and any specific skills that align with the job description. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our official careers website! This ensures your application gets to the right place and helps us keep track of all candidates. Plus, it’s super easy to do!
How to prepare for a job interview at Farfetch
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics and supply chain operations. Understand the latest trends in e-commerce and international trade, as this will show your passion for the industry and help you stand out.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and resolved issues in logistics or delivery processes. This will demonstrate your ability to think critically and improve service performance, which is key for the role.
✨Build Rapport with Your Interviewers
Since you'll be managing relationships with transport companies, it's important to show that you can connect well with others. Be friendly, engage in conversation, and ask insightful questions about the team and their challenges.
✨Highlight Your Teamwork Experience
Farfetch values collaboration, so share experiences where you've successfully worked as part of a team. Discuss how you contributed to projects and how you can bring that same energy to their Delivery Operations team.
