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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across multiple channels for luxury fashion.
- Company: Join Farfetch, a leading global marketplace in luxury fashion.
- Benefits: Health insurance, flexible working, extra days off, and training opportunities.
- Why this job: Be the voice of luxury fashion and create unforgettable customer experiences.
- Qualifications: 1 year of customer service experience and fluent in English and Italian.
- Other info: Dynamic work environment near Porto with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As a Customer Service Advisor, you are the face and voice of Farfetch strategic partners and a key team member who loves and understands customers, keeping them front of mind. Exceeds their expectations by providing exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner's amazing products selection. Reporting to the Customer Service Supervisor, you will gain excellent hands-on experience in a fast-paced fashion environment.
WHAT YOU'LL DO
- Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
- Provide information and best advisory with regards to products and services and other related inquiries;
- Take ownership of case resolution, finding the best solutions according to the company's process and guidelines;
- Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
- Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
- Managing your own development and supporting others to maximize team potential;
- Actively contribute to a great work environment and the alignment with Farfetch and strategic partners' values in the team.
WHO YOU ARE
- Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment;
- Someone with excellent English and Italian proficiency in written and spoken form (mandatory);
- Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms;
- A person with excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach;
- Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills;
- Passionate and knowledgeable of sports and sportswear is a plus;
- Self-driven person, but also a strong team player;
- Available to work on late shifts.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Extra days off, sabbatical program and days for you to give back for the community;
- Training opportunities and free access to Udemy;
- Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
Customer Service Advisor (Italian Speaker) in London employer: Farfetch
Contact Detail:
Farfetch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Italian Speaker) in London
✨Tip Number 1
Get to know the company inside out! Research Farfetch's values, mission, and the luxury fashion market. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Farfetch, make sure you're comfortable speaking in both English and Italian. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging customer situation into a positive outcome. This will demonstrate your ability to handle demanding customers with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Farfetch team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor (Italian Speaker) in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or knowledge you have about luxury brands and how it connects to the role. We want to see that you’re not just looking for a job, but that you genuinely care about the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any skills that match what we’re looking for. A little effort goes a long way in showing us you’re the right fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official careers website! This ensures that your application gets to the right place and helps us keep track of all candidates. Plus, it’s super easy to do!
How to prepare for a job interview at Farfetch
✨Know Your Stuff
Familiarise yourself with Farfetch and its unique marketplace. Understand their values, the luxury fashion industry, and how they connect customers with brands. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Language Skills
Since this role requires excellent English and Italian proficiency, practice speaking and writing in both languages before the interview. Be ready to demonstrate your language skills during the interview, as it’s crucial for providing top-notch customer service.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved complex issues or managed demanding customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Emphasise Team Spirit
Farfetch values teamwork, so be prepared to discuss how you’ve contributed to a positive work environment in the past. Share examples of how you’ve supported colleagues or collaborated on projects, showcasing your ability to work well within a team.
