At a Glance
- Tasks: Provide a warm welcome and personalised styling to customers in-store.
- Company: Join Browns, a revolutionary luxury fashion retailer with a global presence.
- Benefits: Enjoy a vibrant work environment, competitive pay, and opportunities for growth.
- Other info: Work in a dynamic team that values creativity and individuality.
- Why this job: Be the face of luxury shopping and create memorable experiences for clients.
- Qualifications: Passion for fashion and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Disruptive, unexpected and revolutionary in our own way, Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.
Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
As an Associate Personal Shopper, you will be the face of the Browns experience on the shop floor. Your primary focus is to provide a warm, expert welcome to every customer, delivering personalized styling and high-level service that encourages immediate sales and long-term loyalty. You will balance active floor engagement with strategic digital outreach, ensuring our clients feel connected to the Browns world both in-person and remotely.
Responsibilities
- Elevated Boutique Hosting: Act as a key ambassador on the shop floor, providing a warm and sophisticated welcome to walk-in customers and delivering an immediate, high-touch shopping experience.
- Relationship Building: Focus on converting boutique traffic into a loyal, long-term client base through intuitive service and consistent, thoughtful engagement.
- Proactive Outreach: Use digital tools and messaging platforms to keep your developing client book informed of new arrivals, exclusive launches, and personalized styling recommendations.
- Sales Performance: Drive revenue by identifying growth opportunities within your client segments and consistently exceeding service and sales objectives.
- Boutique Operations: Support standard daily opening and closing procedures, including setting up product displays and conducting regular shop floor checks to maintain an immaculate environment at all times.
- End-to-End Journey: Take full ownership of the customer experience, from the initial greeting and wardrobing in the boutique to seamless order fulfillment, returns, and aftercare.
- Personalised Digital Edits: Curate and share unique, aesthetic product edits and lookbooks tailored specifically to the tastes of your key clients, keeping them engaged with "new-in" pieces.
- System Proficiency: Confidently utilize retail and CRM tools (such as D365, Shopify, and Canva) to manage client data, track preferences, and ensure a streamlined service proposition.
- Boutique Excellence: Maintain impeccable shop floor standards, ensuring the boutique remains a world-class environment that reflects Browns’ luxury positioning.
- Collaboration: Work closely with the Client Development Manager and the wider boutique team to support activations and share insights on client trends and feedback.
- Agility: Remain open and adaptable to new tasks and projects, supporting the Personal Shopping team as the retail landscape evolves.
Who You Are
- Luxury Expert: You have a proven track record in luxury retail with a deep passion for fashion, designers, fine jewellery and current trends.
- Exceptional Communicator: You are a natural host with excellent interpersonal skills, able to engage authentically with a diverse, global clientele.
- Proactive & Self-Motivated: You take ownership of your performance, using your initiative to reach out to clients and drive business growth.
- Client-Centric: You demonstrate a passionate approach to customer experience, ensuring every interaction—whether face-to-face or digital—is elevated and personalized.
- Technically Minded: You are proficient in using retail management software, CRM systems and graphic design platforms to manage your workflow and client relationships effectively.
- Organized & Analytical: You have a keen eye for detail and the ability to multitask across selling, operations, and customer care.
- Adaptable: You thrive in a fast-paced environment and have the flexibility to work weekends and peak shopping periods to meet our clients' needs.
Associate Personal Shopper (Based In Store) in London employer: Farfetch
At Browns, we pride ourselves on being a pioneering force in luxury retail, offering our employees a vibrant and inclusive work culture that champions creativity and individuality. As an Associate Personal Shopper, you will not only engage with a diverse clientele but also benefit from ongoing professional development opportunities in a dynamic environment that values your contributions. Located in the heart of London, you'll be part of a team that is dedicated to delivering exceptional service while enjoying the unique advantages of working in one of the world's fashion capitals.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Personal Shopper (Based In Store) in London
✨Tip Number 1
Get to know the brand inside out! Dive into Browns' history, values, and current trends. When you walk into that interview, you want to show that you're not just another candidate; you're a passionate advocate for their unique approach to luxury retail.
✨Tip Number 2
Practice your people skills! As an Associate Personal Shopper, you'll be engaging with a diverse clientele. Role-play with friends or family to nail down your warm welcome and expert styling advice. The more comfortable you are, the better you'll connect with customers.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with retail tools like D365 and Shopify. Being able to talk about how you can use these platforms to enhance customer experience will set you apart from the competition. Plus, it shows you're ready to hit the ground running!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your excitement about the role. It’s a simple way to keep the conversation going and remind them why you’re the perfect fit for the Browns team.
We think you need these skills to ace Associate Personal Shopper (Based In Store) in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for luxury fashion shine through! Share your experiences and insights about the industry, and don’t be shy to mention your favourite designers or trends. We want to see that you’re genuinely excited about joining our team!
Personalise Your Approach:Tailor your application to reflect how you can enhance the Browns experience. Highlight your customer service skills and any relevant experience in luxury retail. Remember, we’re looking for someone who can create a warm and welcoming atmosphere for our clients!
Be Authentic:We value individuality, so don’t hesitate to let your personality come through in your writing. Share anecdotes that showcase your communication skills and ability to connect with diverse clients. Authenticity is key to standing out in your application!
Apply Through Our Website:Make sure to submit your application through our official careers website. This ensures that your application reaches us directly and helps you avoid any potential scams. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Farfetch
✨Know Your Fashion
Brush up on your knowledge of luxury fashion, designers, and current trends. Being able to discuss your favourite pieces or recent collections will show your passion and expertise, which is crucial for the role of Associate Personal Shopper.
✨Master the Art of Communication
Practice your interpersonal skills by engaging in conversations with friends or family. Focus on being warm and approachable, as you'll need to create a welcoming atmosphere for customers. Remember, authentic engagement is key!
✨Showcase Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s reaching out to clients or suggesting improvements, demonstrating your proactive nature will resonate well with the interviewers.
✨Familiarise Yourself with Digital Tools
Get comfortable with retail management software and CRM systems like D365 and Shopify. If you can, try to explore Canva too. Showing that you're technically minded and ready to utilise these tools will give you an edge in the interview.
