At a Glance
- Tasks: Welcome clients, provide styling advice, and build lasting relationships in a luxury retail environment.
- Company: Join Browns, a revolutionary luxury fashion retailer with a global reputation.
- Benefits: Gain experience in luxury retail, develop your client portfolio, and enjoy a vibrant team culture.
- Other info: Flexible hours and opportunities for growth in a fast-paced, exciting environment.
- Why this job: Be part of a dynamic team that celebrates creativity and individuality in the heart of Mayfair.
- Qualifications: Passion for luxury fashion and excellent customer service skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we are the one‑stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high‑level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.
Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
THE ROLE
Based at our iconic Browns Boutique in Mayfair, we are looking for an enthusiastic and fashion passionate Junior Personal Shopper to join our Personal Shopping team. This is a boutique based, client facing role, ideal for someone who loves luxury fashion, enjoys building relationships, and thrives in an in‑person retail environment. As one of the first points of contact for our clients, you will play a key role in creating an exceptional first impression by warmly welcoming guests into the boutique, introducing them to the Browns experience, and delivering an elevated, personalised service that inspires both immediate purchases and long‑term loyalty.
While your primary focus will be delivering an exceptional boutique experience, you will also support Browns’ omnichannel approach by engaging clients beyond the boutique through personalised digital communication. Working alongside our Personal Shopping team, you will build relationships with new and existing clients, share tailored styling recommendations, new arrivals, and exclusive launches, helping to create a seamless luxury experience across both in‑store and digital touchpoints. This role offers an exciting opportunity to develop your luxury retail expertise while building your own client portfolio over time.
WHAT YOU'LL DO
- Boutique Welcome: Be the welcoming face of Browns, greeting clients as they arrive and ensuring every customer receives a warm, personalised, and luxury experience from the moment they enter the boutique.
- Shop Floor Selling: Engage confidently with walk‑in clients, understand their needs, provide styling advice, and deliver exceptional service that drives immediate sales while creating long‑term relationships.
- Support Personal Shopping: Work closely with the Personal Shopping team to deliver an outstanding client journey, assisting with appointments, product preparation, fulfilment, and aftercare.
- Client Development: Begin building your own client book by nurturing relationships through thoughtful follow‑ups, styling recommendations, and personalised communication.
- Digital Outreach: Share new arrivals, exclusive launches, and curated product selections with clients using digital communication tools and CRM platforms.
- Personalised Styling: Create tailored product edits and lookbooks that reflect individual client preferences and encourage repeat engagement.
- Boutique Operations: Support daily opening and closing procedures, maintain exceptional shop‑floor standards, replenish displays, and ensure the boutique always reflects Browns' luxury positioning.
- Systems & CRM: Accurately manage client information using CRM and retail systems including D365, Shopify, and Canva to deliver a seamless customer experience.
- Team Collaboration: Work collaboratively with the Client Development Manager, Personal Shoppers, and the wider boutique team to support events, activations, and commercial objectives.
- Events: Support the delivery of exclusive client events, designer trunk shows, and in‑boutique activations by assisting with client hosting, appointment management, and event preparation.
- Adaptability: Embrace new responsibilities and support the evolving needs of the Personal Shopping team and boutique.
WHO YOU ARE
- Passionate About Luxury: You have experience within luxury retail and a genuine passion for fashion, designers, accessories, and fine jewellery.
- Natural Host: You enjoy meeting new people and are confident in creating a welcoming and memorable experience for every client.
- Customer Focused: You are passionate about delivering exceptional service and understand the importance of building lasting client relationships.
- Commercially Minded: You enjoy selling, are motivated by achieving results, and proactively seek opportunities to grow your business.
- Team Player: You enjoy collaborating with colleagues and supporting the wider Personal Shopping team to achieve shared goals.
- Organised & Detail Oriented: You can confidently manage multiple priorities while maintaining accuracy and delivering consistently high standards.
- Technically Confident: You are comfortable using CRM systems, retail technology, and digital tools to support client engagement.
- Flexible & Adaptable: You thrive in a fast‑paced luxury environment and are available to work weekends and peak trading periods.
Junior Personal Shopper employer: Farfetch
At Browns, we pride ourselves on being a pioneering force in luxury retail, offering an inclusive and dynamic work environment that champions creativity and individuality. Located in the heart of Mayfair, our boutique provides a unique opportunity for Junior Personal Shoppers to engage with clients in a vibrant setting, while benefiting from extensive training and development opportunities to enhance their luxury retail expertise. Join us to be part of a team that values kindness, collaboration, and exceptional service, ensuring every day is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Personal Shopper
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Farfetch!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Farfetch.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Farfetch.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Farfetch!
We think you need these skills to ace Junior Personal Shopper
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Farfetch.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Farfetch!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Farfetch. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Farfetch
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
