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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across multiple channels for luxury fashion.
- Company: Join Farfetch, a leading global marketplace in luxury fashion.
- Benefits: Health insurance, flexible work, extra days off, and training opportunities.
- Why this job: Be the voice of luxury fashion and create unforgettable customer experiences.
- Qualifications: 1 year of customer service experience and fluent in English and Italian.
- Other info: Dynamic work environment near Porto with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We are passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
THE ROLE
As a Customer Service Advisor, you are the face and voice of Farfetch strategic partners and a key team member who loves and understands customers, keeping them front of mind. You will exceed their expectations by providing exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner's amazing products selection. Reporting to the Customer Service Supervisor, you will gain excellent hands-on experience in a fast-paced fashion environment.
WHAT YOU'LL DO
- Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
- Provide information and best advisory with regards to products and services and other related inquiries;
- Take ownership of case resolution, finding the best solutions according to the company's process and guidelines;
- Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
- Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
- Manage your own development and support others to maximize team potential;
- Actively contribute to a great work environment and the alignment with Farfetch and strategic partners' values in the team.
WHO YOU ARE
- Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment;
- Excellent English and Italian proficiency in written and spoken form (mandatory);
- Good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms;
- Excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach;
- Natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills;
- Passionate and knowledgeable of sports and sportswear is a plus;
- Self-driven person, but also a strong team player;
- Available to work on late shifts.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools;
- Extra days off, sabbatical program and days for you to give back for the community;
- Training opportunities and free access to Udemy;
- Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Customer Service Advisor (Italian Speaker) employer: Farfetch
Contact Detail:
Farfetch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Italian Speaker)
✨Tip Number 1
Get to know Farfetch and its values! Research the company culture and understand what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle queries with finesse. Role-play common customer scenarios with a friend or family member to build your confidence and improve your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might even share tips or refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Farfetch family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor (Italian Speaker)
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Mention any relevant experience or knowledge you have about luxury brands and how it connects to the role. We want to see that you’re not just looking for a job, but that you genuinely care about the industry.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service experience and any skills that match what we’re looking for. We appreciate when candidates take the time to align their application with our values and needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our official careers website! This ensures that your application goes directly to us and helps you avoid any potential scams. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Farfetch
✨Know Your Stuff
Before the interview, make sure you’re familiar with Farfetch and its unique marketplace. Understand their values and how they connect customers with luxury brands. This will help you demonstrate your passion for the role and the company.
✨Show Off Your Language Skills
Since this role requires proficiency in both English and Italian, be prepared to showcase your language skills during the interview. Practice answering common customer service questions in both languages to show your fluency and confidence.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face as a Customer Service Advisor. Prepare examples of how you would handle demanding customers or complex issues, highlighting your problem-solving skills and emotional intelligence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how Farfetch measures success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
