Associate Personal Shopper (Based In Store)

Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

THE ROLE

As an Associate Personal Shopper, you will be the face of the Browns experience on the shop floor. Your primary focus is to provide a warm, expert welcome to every customer, delivering personalized styling and high-level service that encourages immediate sales and long-term loyalty. You will balance active floor engagement with strategic digital outreach, ensuring our clients feel connected to the Browns world both in-person and remotely.

WHAT YOU'LL DO

• Elevated Boutique Hosting: Act as a key ambassador on the shop floor, providing a warm and sophisticated welcome to walk-in customers and delivering an immediate, high-touch shopping experience.
• Relationship Building: Focus on converting boutique traffic into a loyal, long-term client base through intuitive service and consistent, thoughtful engagement.
• Proactive Outreach: Use digital tools and messaging platforms to keep your developing client book informed of new arrivals, exclusive launches, and personalized styling recommendations.
• Sales Performance: Drive revenue by identifying growth opportunities within your client segments and consistently exceeding service and sales objectives.
• Boutique Operations: Support standard daily opening and closing procedures, including setting up product displays and conducting regular shop floor checks to maintain an immaculate environment at all times.
• End-to-End Journey: Take full ownership of the customer experience, from the initial greeting and wardrobing in the boutique to seamless order fulfillment, returns, and aftercare.
• Personalised Digital Edits: Curate and share unique, aesthetic product edits and lookbooks tailored specifically to the tastes of your key clients, keeping them engaged with "new-in" pieces.
• System Proficiency: Confidently utilize retail and CRM tools (such as D365, Shopify, and Canva) to manage client data, track preferences, and ensure a streamlined service proposition.
• Boutique Excellence: Maintain impeccable shop floor standards, ensuring the boutique remains a world-class environment that reflects Browns’ luxury positioning.
• Collaboration: Work closely with the Client Development Manager and the wider boutique team to support activations and share insights on client trends and feedback.
• Agility: Remain open and adaptable to new tasks and projects, supporting the Personal Shopping team as the retail landscape evolves.

WHO YOU ARE

• Luxury Expert: You have a proven track record in luxury retail with a deep passion for fashion, designers, fine jewellery and current trends.
• Exceptional Communicator: You are a natural host with excellent interpersonal skills, able to engage authentically with a diverse, global clientele.
• Proactive & Self-Motivated: You take ownership of your performance, using your initiative to reach out to clients and drive business growth.
• Client-Centric: You demonstrate a passionate approach to customer experience, ensuring every interaction—whether face-to-face or digital—is elevated and personalized.
• Technically Minded: You are proficient in using retail management software, CRM systems and graphic design platforms to manage your workflow and client relationships effectively.
• Organized & Analytical: You have a keen eye for detail and the ability to multitask across selling, operations, and customer care.
• Adaptable: You thrive in a fast-paced environment and have the flexibility to work weekends and peak shopping periods to meet our clients' needs.

EQUAL OPPORTUNITIES STATEMENT

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.