Recruitment Support Executive in Sheffield

Our Vision: A UK where “No good food goes to waste”. We are the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness. FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities. As a Disability Confident Employer, we provide reasonable adjustments. We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes the company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.

The Role: The Recruitment Support Executive plays a key role in driving FareShare's mission to fight food poverty by providing exceptional support to both internal and external stakeholders. With in-depth knowledge of FareShare Go policies, systems, and platforms, you will use your strong communication and problem-solving skills to address partner inquiries, uncover root causes, and ensure timely resolutions. Beyond individual cases, you will identify trends and suggest improvements to enhance our services. Relationship-building is at the heart of this role—whether managing customer concerns, resolving conflicts, or collaborating with colleagues, you’ll be pivotal in delivering a top-tier experience. As a brand ambassador, you will advocate for our community partners, ensuring food reaches those in need across the UK.

Main Areas of Responsibility:

• Resolving Support Issues: Provide high-quality, seamless support to charities, promptly addressing issues and cross-team collaboration to ensure high customer service and a resolution to issues raised.
• CRM Management: Utilize the CRM system to maintain accurate records of charities and scheduled donations, ensuring smooth operations and up-to-date information. Support and onboard charities new to the program, ensuring thorough, detailed information is provided and charities have understanding around the program and the requirements. Transition charities from initial onboarding to ongoing support, aiding in engagement and retention efforts.
• Charity Recruitment & Lead Generation: Assess charity eligibility and their capacity for surplus food, aiming to maximize donations. Assist with the rollout of new retailers and pilot initiatives. Advocate for community partners and help ensure food reaches those in need, supporting FareShare’s mission to combat food poverty in the UK.

Person Specification:

Essential Criteria:

• Strong communication and interpersonal skills
• Excellent analytical abilities with a keen attention to detail
• Empathetic team player, with a collaborative approach
• Exceptional time management and the ability to prioritize tasks effectively
• Strong relationship-building skills, fostering trust and collaboration
• Highly organized with a proven track record of delivering high-quality results
• Ability to manage and analyse data efficiently
• Demonstrated capability to build cross-team connections and share best practices
• Flexibility to travel across the UK as needed for the role

Desirable Criteria:

• Familiarity with CRM platforms, particularly Salesforce
• Experience using Power BI for reporting and analysis
• Independent, innovative, and creative thinker
• Proven track record in similar roles across any sector
• Understanding of the "not-for-profit" sector
• Previous experience working with food waste in either an academic or professional context is a plus

Competencies and Behaviours:

• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.