Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer queries and support repairs administration in a busy environment.
- Company: Join Fareham Borough Council, a friendly and professional organisation.
- Benefits: Enjoy a great pension scheme, tech perks, and flexible working options.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team with opportunities for growth and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Fareham Housing are looking for a Repairs Administration Officer to join their Building Repairs and Maintenance service. You will be dealing with a wide variety of customer queries over the phone and in writing in relation to Council housing and Corporate Building repairs. Through talking to customers you will enable the right repair to be carried out by the allocated Tradesperson. You will also carry out a range of administrative duties, providing support across the department. You must have a customer orientated approach and experience of working in a busy customer focussed environment. You will need excellent communication and office administration skills as well as proficiency in a variety of ICT packages and systems. You will need to be flexible and able to adapt to changing work requirements whilst remaining calm, polite, positive and cheerful.
About You
You must have a customer orientated approach and experience of working in a busy customer focussed environment. You will need excellent communication and office administration skills as well as proficiency in a variety of ICT packages and systems. You will need to be flexible and able to adapt to changing work requirements whilst remaining calm, polite, positive and cheerful. This is a fast-paced working environment, and you will need to be able to learn ‘on the job’.
About Us
We take pride in receiving feedback from others who say we are a friendly and professional organisation. By working for us you will become part of the team and will play your part in serving our community. You would be joining one of the most forward-looking borough councils in the Southeast, a happy team and a well-managed Council. We offer a great pension scheme, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us. We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of the Government\\\’s Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council. Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.
For further information about the role or to discuss this opportunity, please contact Lisa-Marie Shaw, Responsive Repairs Admin Team Leader, on 01329 824626. Interviews are planned for 3rd March 2026.
#J-18808-Ljbffr
Repairs Administration Officer employer: Fareham
Contact Detail:
Fareham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administration Officer
✨Tip Number 1
Get to know the company! Research Fareham Housing and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, role-play common scenarios with a friend or family member. This will help you stay calm and cheerful under pressure.
✨Tip Number 3
Show off your ICT skills! Be ready to discuss your experience with various office software during the interview. Maybe even mention specific tools you've used that could benefit the Repairs Administration role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our friendly team at Fareham Borough Council.
We think you need these skills to ace Repairs Administration Officer
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and provided support in busy environments, just like the role requires!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This shows us you have the excellent communication skills we’re looking for.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Repairs Administration Officer role by mentioning specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fareham
✨Know Your Stuff
Before the interview, make sure you understand the role of a Repairs Administration Officer. Familiarise yourself with common customer queries related to housing repairs and the administrative tasks involved. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves dealing with customers over the phone and in writing, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will highlight your excellent communication skills and customer-oriented approach.
✨Stay Calm Under Pressure
Given that the environment is fast-paced, think of scenarios where you had to adapt quickly to changing situations. Share these experiences during the interview to showcase your ability to remain calm, polite, and cheerful, even when things get hectic.
✨Be Tech-Savvy
Brush up on your ICT skills before the interview. Be ready to discuss the various systems and packages you’ve used in previous roles. If you can, mention specific software that might be relevant to the job, as this will show that you’re prepared to hit the ground running.
