At a Glance
- Tasks: Support the Council with FOI, EIR, and data protection requests while managing complaints.
- Company: Join Fareham Borough Council, a friendly and professional organisation dedicated to community service.
- Benefits: Enjoy a great pension scheme, tech perks, and a supportive work culture.
- Other info: We are committed to being a disability inclusive employer.
- Why this job: Be part of a forward-thinking team that values your contributions and promotes inclusivity.
- Qualifications: Strong communication skills and attention to detail; interest in information governance is a plus.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We are seeking a motivated and organised Information Governance and Complaints Support Officer to join our busy team. This role involves supporting the Council’s responsibilities under Freedom of Information (FOI), Environmental Information Regulations (EIR), data protection legislation and Codes of Complaint handling.
You will assist with research, data analysis, and project work, as well as provide administrative support for FOI, EIR, and data protection requests and complaints. You’ll also help monitor statutory deadlines, collate performance data, and ensure high standards of accuracy and confidentiality are maintained at all times.
For further details about the role please contact Mel Bettley (Committee and Information Governance Officer) on 01329 824598.
About You
You should have a keen interest in information governance and a willingness to learn.
Strong communication skills, attention to detail, and the ability to manage multiple tasks are essential. You’ll need to be a team player who can prioritise effectively and work with integrity and discretion.
An awareness of FOI, EIR, UK GDPR, and data protection—particularly individual rights—is desirable, along with a professional and tactful approach to dealing with internal and external stakeholders.
About Us
We take pride in receiving feedback from others who say we are a friendly and professional organisation. By working for us you will become part of the team and will play your part in serving our community.
You would be joining one of the most forward-looking borough councils in the Southeast, a happy team and a well-managed Council. We offer a great pension scheme, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us.
We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.
Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of the Government\'s Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council. Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.
#J-18808-LjbffrInformation Governance and Complaints Support Officer in Fareham employer: Fareham
Fareham Borough Council is an excellent employer that fosters a friendly and professional work environment, prioritising employee engagement and community service. With a strong commitment to inclusivity and a range of benefits including a great pension scheme, tech schemes, and a supportive culture that values contributions from all team members, this role offers a meaningful opportunity to make a difference in the community while developing your skills in information governance.
StudySmarter Expert Advice🤫
We think this is how you could land Information Governance and Complaints Support Officer in Fareham
✨Tip Number 1
Familiarise yourself with the key legislation related to information governance, such as the Freedom of Information Act and UK GDPR. Understanding these laws will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the field of information governance. Attend relevant workshops or webinars, and connect with individuals on platforms like LinkedIn. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong communication skills and attention to detail. Think of examples where you successfully managed multiple tasks or dealt with sensitive information, as these are crucial for the role.
✨Tip Number 4
Research Fareham Borough Council's recent initiatives or projects related to information governance. Being knowledgeable about their work will show your genuine interest in the organisation and how you can contribute to their goals.
We think you need these skills to ace Information Governance and Complaints Support Officer in Fareham
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of the Information Governance and Complaints Support Officer. Familiarise yourself with Freedom of Information (FOI), Environmental Information Regulations (EIR), and data protection legislation to demonstrate your knowledge in your application.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your strong communication skills, attention to detail, and any previous experience with information governance or complaint handling.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how your skills and experiences make you a suitable candidate, and express your willingness to learn and contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fareham
✨Understand Information Governance
Familiarise yourself with the key concepts of information governance, including FOI, EIR, and UK GDPR. Being able to discuss these topics confidently will show your genuine interest in the role and your readiness to contribute.
✨Demonstrate Attention to Detail
Prepare examples from your past experiences that highlight your attention to detail. This role requires accuracy and confidentiality, so showcasing your ability to manage data meticulously will be crucial.
✨Showcase Your Communication Skills
Be ready to discuss how you effectively communicate with various stakeholders. Provide examples of how you've handled sensitive information or complaints tactfully, as this will demonstrate your professionalism and integrity.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve hypothetical situations related to data protection or complaint handling. Practising your responses will help you articulate your thought process and decision-making skills during the interview.
