IT Process Analyst - Fareham in Hedge End

Analysis & Continuous Improvement

Analyse existing IT and business systems processes to identify inefficiencies and improvement opportunities. Develop and maintain highquality process documentation, including workflows, SOPs, and work instructions. Facilitate stakeholder workshops to gather input and validate futurestate processes. Monitor process performance using KPIs, recommending improvements to support Saab's highstandards culture of innovation and expertise.

ISO Standards & Compliance

Ensure alignment with relevant ISO standards, including ISO 27001 (Information Security), and ISO 9001 (Quality Management). Support internal and external audits by preparing documentation, evidence, and corrective actions. Maintain controlled documents in accordance with Saab's quality and governance requirements.

Governance & Documentation

Contribute to IT governance functions, including change management, risk assessments, and process assurance. Maintain documentation with a strong focus on accuracy, compliance, and traceability-reflecting Saab's value of trust.

Stakeholder Engagement

Work collaboratively across IT, Cyber Security, Engineering, HR, and Operations to ensure processes are practical and embedded. Provide training and guidance to colleagues on process compliance, ISO requirements, and governance expectations. Promote a culture of continuous learning and expertise , aligned with Saab's core values.

Skills & Experience

Essential:

• Proven experience as an IT Process Analyst, Business Analyst, or similar role.
• Strong working knowledge of ISO standards (ISO 20000, ISO 27001, ISO 9001).
• Experience supporting audits and maintaining evidence for compliance.
• Familiarity with ITIL and IT Service Management practices.
• Skilled in process mapping tools (Visio, Lucidchart, BPMN).
• Excellent communication skills, able to translate complex topics for diverse audiences.

Desirable:

• ITIL Foundation or above.
• ISO Lead Auditor or Implementer qualifications.
• Experience with defence, aerospace, or other highly regulated industries.
• Exposure to platforms such as ServiceNow, or Jira Service Management.
• Experience in continuous improvement (Lean, Six Sigma).

IT Process Analyst - Fareham Introduction

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role

The IT Process Analyst will support Saab UK's IT and Business Systems functions by analysing, improving, and governing IT processes in alignment with ISO standards. The successful candidate will champion structured, highquality processes that support operational excellence, audit readiness, security, and compliance within a defencegrade environment.

Key Responsibilities

Process