At a Glance
- Tasks: Support the collection and recovery of Council Tax and Non-Domestic Rates while assisting customers.
- Company: Join a friendly and professional team at Fareham Council.
- Benefits: Enjoy a competitive salary, generous pension, free parking, and great annual leave.
- Other info: Full training provided; work in a supportive environment with career growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service, administration, and IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for someone with a strong customer focus to join the Revenues Team. As a Revenues Officer, you will support the administration, collection and recovery of Council Tax and Non-Domestic Rates, handling customer enquiries in a professional, helpful and efficient manner. This is one of the most technical roles in the Council. Our Revenues Officers are responsible for the collection of over £100 million in Council Tax and Non-Domestic Rates. A key challenge of the role is keeping up to date with ongoing legislative changes that affect how Council Tax and Non-Domestic Rates are calculated, as well as the discounts, reliefs and disregards available. The role involves daily contact with customers, advising them on their entitlements, processing changes in circumstances and supporting them to maintain up-to-date payments.
About You
You will play a full part in a busy team environment, assisting customers in person, by telephone, letter and email. Some of the situations you deal with will be complex and require sound judgement and problem-solving skills. You will need to work to both individual and team targets and deadlines. Accuracy, productivity, strong ICT skills and a commitment to excellent customer service are essential. Full training in Council Tax and/or Non-Domestic Rates legislation will be provided if you have strong experience in administration, customer service and IT.
About Us
Our people drive innovation, build strong relationships with our customers, deliver high-quality services and continually seek ways to improve efficiency and performance. At Fareham, we aim to attract, develop and retain talented individuals who can contribute to our success. You will be joining a small, supportive and friendly team within a well-managed Council. We offer a competitive benefits package, including a generous pension scheme, free parking, good annual leave entitlement and a car lease scheme, among many others. We take pride in the positive feedback we receive, with many describing us as a ‘friendly and professional organisation’.
Revenues Officer in Fareham employer: Fareham Borough Council
Fareham Council is an excellent employer, offering a supportive and friendly work environment where employees are valued and encouraged to grow. As a Revenues Officer, you will benefit from comprehensive training, a competitive benefits package including a generous pension scheme and free parking, and the opportunity to make a meaningful impact in your community while working alongside a dedicated team committed to delivering high-quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer in Fareham
✨Tip Number 1
Get to know the company! Research Fareham Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Revenues Officer role is all about handling enquiries, think of scenarios where you can demonstrate your problem-solving abilities and how you would assist customers effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the team culture, plus it might just give you an edge when applying through our website.
✨Tip Number 4
Be ready for the technical stuff! Brush up on your knowledge of Council Tax and Non-Domestic Rates. Familiarising yourself with the latest legislative changes will show that you're proactive and prepared for the challenges ahead.
We think you need these skills to ace Revenues Officer in Fareham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and experience in administration. We want to see how you can contribute to our Revenues Team, so don’t be shy about showcasing your relevant achievements!
Showcase Your Problem-Solving Skills:Since the role involves dealing with complex situations, it’s important to demonstrate your sound judgement and problem-solving abilities. Share examples from your past experiences where you’ve successfully navigated tricky customer enquiries or administrative challenges.
Be Professional and Personable:Remember, we’re looking for someone who can handle customer enquiries in a professional yet friendly manner. Use a tone in your application that reflects this balance, showing us you’re approachable and ready to assist our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fareham Borough Council
✨Know Your Stuff
Make sure you brush up on the latest legislation regarding Council Tax and Non-Domestic Rates. Understanding the technical aspects of the role will not only impress your interviewers but also show that you're genuinely interested in the position.
✨Customer Focus is Key
Since this role revolves around customer service, prepare examples of how you've handled customer enquiries in the past. Think about situations where you provided excellent service or resolved complex issues, as these will demonstrate your ability to thrive in a busy team environment.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will highlight your sound judgement and ability to work under pressure, which are crucial for a Revenues Officer.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. This will help you articulate your thoughts clearly and confidently, making a great impression on the interview panel.
