At a Glance
- Tasks: Help create a welcoming atmosphere and assist customers in our charity shop.
- Company: Join FARA, a charity with over 30 years of experience.
- Benefits: Gain hands-on experience, full training, and work in a supportive team.
- Other info: Flexible hours available every Wednesday morning for a minimum of three hours.
- Why this job: Make a positive impact while promoting reuse and recycling in your community.
- Qualifications: Passion for volunteering and a friendly, approachable attitude.
The predicted salary is between 12 - 13 £ per hour.
Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our Barnes Kids shop is looking for a friendly and enthusiastic Customer Service and Till Volunteer to help create a welcoming and positive experience for all our customers. By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.
The Role: As a volunteer, your responsibilities will include (but are not limited to):
- Assisting with stock placement and replenishment on the shop floor
- Creating and maintaining eye-catching and engaging product displays
- Greeting customers and fostering a welcoming atmosphere in the shop
- Assisting customers with queries and providing excellent service
- Operating the till and handling transactions
- Staying informed about products and current promotions
The Volunteer: We’re looking for someone who:
- Has a passion for volunteering
- Is friendly, approachable, and enthusiastic
- Is reliable and able to work as part of a team
- Is ideally connected with the local area
- Previous retail or customer service experience is a bonus, but not essential
What’s in it for You? At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.
Your Time: Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer every Wednesday morning for a minimum of three hours. The exact hours can be arranged with the shop manager to suit your availability.
FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.
Customer Service and Till Volunteer – Barnes Kids (Wednesdays) in London employer: faraonline
FARA Southfields is an exceptional employer, offering a vibrant and dynamic work environment where employees can truly make a difference in the lives of disadvantaged children and young people. With a strong focus on community engagement, our team enjoys a supportive culture that fosters personal growth and development, alongside benefits such as enhanced sick pay, generous holiday allowances, and employee discounts. Join us and be part of a dedicated team that values your contributions and celebrates your successes!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Till Volunteer – Barnes Kids (Wednesdays) in London
✨Join Community Groups
Get involved in local community forums or online groups related to customer support. Websites like Meetup or Facebook groups often host gatherings or discussions where you can meet others in the field and find volunteer opportunities.
✨Volunteer at Events
Look for local events or non-profits that might need extra support. Many organisations host workshops, conferences, or community events, and volunteering there can help you gain practical experience while making great connections.
✨Leverage Your Network
Don’t hesitate to ask friends or connections if they know of any volunteering opportunities in customer support. Word-of-mouth can often lead you to hidden gems that may not be advertised openly.
✨Make Your Passion Visible
Consider starting a blog or social media account where you share insights about customer support. This not only showcases your enthusiasm for the field but can also catch the eye of potential organisations looking for volunteers. Plus, check out our website to find specific volunteering opportunities with faraonline!
We think you need these skills to ace Customer Service and Till Volunteer – Barnes Kids (Wednesdays) in London
Some tips for your application 🫡
Show Your Passion for Helping Others:When applying for a volunteer role in customer support, it's all about demonstrating your enthusiasm for assisting customers. Share personal experiences where you've helped someone solve a problem or feel more confident. This helps us see your genuine desire to make a difference!
Highlight Your Communication Skills:Customer support is all about clear communication, so make sure to showcase your skills in this area. In your application, mention any relevant experiences, such as previous customer service roles, training, or even volunteer work where you've had to engage with customers or clients directly.
Be Ready to Adapt:When working with customer support, you never know what kind of queries might come your way. Mention your flexibility and ability to learn quickly in your application. We want to see that you're ready to tackle different challenges and adapt your approach as needed!
Share Your Availability:Being a volunteer means you likely have other commitments, so it’s super helpful to specify when you're available to help out in customer support. Let us know your preferred hours or days; it’ll make coordinating schedules a lot easier for everyone involved!
How to prepare for a job interview at faraonline
✨Show Your Passion for Helping Others
As a volunteer in customer support, it's all about the vibe! Let your genuine enthusiasm for helping people shine through in the interview. Share experiences where you've gone the extra mile for someone—this will really resonate with faraonline's mission and show them you're the right fit.
✨Demonstrate Your Communication Skills
In customer support, stellar communication is key. Prepare to talk about situations where you handled difficult customers or resolved complaints effectively. Maybe even involve role-play scenarios during the interview to showcase your speaking and listening skills. This practical demonstration speaks volumes!
✨Familiarise Yourself with Common Support Tools
Brush up on common customer support software like Zendesk or Freshdesk before the interview. Even as a volunteer, knowing your way around these tools will give you an edge. It shows you're proactive and ready to jump in without needing too much training.
✨Align Your Values with the Company's Mission
Volunteering is often about shared values. Take the time to really understand what faraonline stands for and how your own values align with theirs. Discussing this alignment in the interview can make a powerful impact, showing that you’re not just in it for experience, but genuinely care about the role.
