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- Tasks: Support the Shop Manager in running a vibrant charity shop and delivering excellent customer service.
- Company: Join FARA, a well-established charity with over 30 years of experience in retail.
- Benefits: Enjoy employee discounts, enhanced sick pay, and 28 days holiday including bank holidays.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable retail management experience.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for a friendly, approachable, highly organized, and customer-orientated Assistant Manager with previous retail management experience to join our FARA Southfields Kids Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do. FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise.
The Role: The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.
Key Responsibilities:- Assisting the Shop Manager in organizing and planning daily strategies, and with team building
- Leading by example
- Following and helping implement Company Policies and Procedures
- Dealing with customer issues and queries effectively
- Creating and maintaining a welcoming ambiance
- Networking with customers and the local community
- Maintaining a clean and tidy working environment
- Price clothing items
- Create eye-catching shop displays
- Till and Cash handling
- Steaming clothes
Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.
The Candidate:- At least 1-year experience as a Team Leader / Assistant Manager
- At least 1 year of Retail Management experience
- Leadership and organizational abilities
- Interpersonal and great communication skills
- Work well as part of a Team
- Problem-solving attitude
- Organized and Efficient
- Hard-working
- Positive approach
Shop Opening Hours: 09:30 – 17:30 8-hour shifts with a 30-minute paid break
What We Offer:- Employee assistance program
- Enhanced sick pay subject to conditions
- 28 days holiday including bank and public holidays
- Employee discount (subject to conditions)
- Birthday day off after 2 years employment
If you are passionate about working in a charity retail environment and making a difference, we’d love to hear from you! Join us at FARA Southfields Kids and be part of something special!
Application form
What skills can you bring to our shop team?
- Please give two examples of previous experience that show you are a skilled leader and a good communicator.
- List three key strategies you would use to build and maintain a shop’s customer base.
- Within a shop team, who should be concerned with meeting and exceeding sales targets?
- Please Upload CV in PDF Format here
- Accepted file types: pdf, Max. file size: 50 MB.
Assistant Manager – Southfields Kids employer: faraonline
Contact Detail:
faraonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager – Southfields Kids
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the FARA Southfields Kids shop. Chat with the staff and volunteers, and soak up the vibe. This will not only help you understand the environment but also give you some great talking points during your interview.
✨Tip Number 2
Show off your leadership skills! Think of specific examples from your past roles where you led a team or solved a problem. Be ready to share these stories in your interview to demonstrate how you can support the Shop Manager and inspire the team.
✨Tip Number 3
Prepare to discuss customer service! Since this role is all about creating a welcoming atmosphere, come armed with strategies on how you would handle customer queries and complaints. Show us that you’re all about making every shopping experience a positive one!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at FARA Southfields Kids. Let’s make a difference together!
We think you need these skills to ace Assistant Manager – Southfields Kids
Some tips for your application 🫡
Show Your Personality: When filling out your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for working in a charity retail environment.
Highlight Relevant Experience: Make sure to showcase your previous retail management experience clearly. We’re looking for examples of how you've led teams and provided excellent customer service, so include specific instances that demonstrate your skills.
Be Strategic: Think about the key strategies you would use to build and maintain our shop’s customer base. We want to hear your ideas, so be creative and show us how you can contribute to our vibrant community-focused environment.
Follow the Application Guidelines: Don’t forget to upload your CV in PDF format as specified! We appreciate attention to detail, so make sure your application is neat and follows all the instructions. Apply through our website to ensure it reaches us directly!
How to prepare for a job interview at faraonline
✨Know the Charity Inside Out
Before your interview, take some time to research FARA and its mission. Understand the community it serves and how the charity shop contributes to that. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare specific examples from your previous retail management experience where you successfully led a team or resolved customer issues. Highlight your problem-solving attitude and how you’ve maintained high service levels in a busy environment.
✨Demonstrate Customer Orientation
Think of strategies you would use to enhance customer experience in the shop. Be ready to discuss how you would create a welcoming ambiance and engage with the local community, as this is key to the role.
✨Dress for Success
Since this is a retail position, make sure to dress smartly but comfortably. A neat appearance reflects your understanding of the retail environment and shows respect for the interview process.