At a Glance
- Tasks: Support the Shop Manager in running a vibrant charity shop and delivering excellent customer service.
- Company: Join FARA, a community-focused charity with over 30 years of retail experience.
- Benefits: Enjoy employee discounts, enhanced sick pay, and 28 days holiday including bank holidays.
- Other info: Dynamic work environment with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while gaining valuable retail management experience.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We are recruiting for a friendly, approachable, highly organized, and customer‑orientated Assistant Manager with previous retail management experience to join our FARA Earlsfield Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do. FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.
The Role
The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.
Key Responsibilities
- Assisting the Shop Manager in organizing and planning daily strategies, and with team building
- Leading by example
- Following and helping implement Company Policies and Procedures
- Dealing with customer issues and queries effectively
- Creating and maintaining a welcoming ambiance
- Networking with customers and the local community
- Maintaining a clean and tidy working environment
- Price clothing items
- Create eye‑catching shop displays
- Till and Cash handling
- Steaming clothes
Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.
The Candidate
- At least 1‑year experience as a Team Leader / Assistant Manager
- At least 1 year of Retail Management experience
- Leadership and organizational abilities
- Interpersonal and great communication skills
- Work well as part of a Team
- Problem‑solving attitude
- Organized and Efficient
- Hard‑working
- Positive approach
Location: FARA Earlsfield, SW18 4SR
Shop Opening Hours: 10:00 – 18:00 8‑hour shifts including a 30‑minute unpaid break
What We Offer
- Employee assistance program
- Enhanced sick pay subject to conditions
- 28 days holiday including bank and public holidays
- Employee discount (subject to conditions)
- Birthday day off after 2 years employment
Assistant Manager – Earlsfield employer: faraonline
FARA is an exceptional employer, offering a vibrant and supportive work environment in the heart of Earlsfield. With a strong focus on community engagement and employee development, we provide our team with opportunities for growth, a friendly atmosphere, and benefits such as enhanced sick pay and a birthday day off after two years. Join us to make a meaningful impact while enjoying a rewarding career in charity retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – Earlsfield
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like faraonline, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like faraonline!
We think you need these skills to ace Assistant Manager – Earlsfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at faraonline, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at faraonline and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show faraonline that you’re ready to jump in and contribute right away!
How to prepare for a job interview at faraonline
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
