At a Glance
- Tasks: Support the Shop Manager in running a vibrant charity shop and delivering excellent customer service.
- Company: Join FARA Ealing Kids, a community-focused charity with over 30 years of experience.
- Benefits: Enjoy employee discounts, enhanced sick pay, and 28 days holiday including bank holidays.
- Other info: Dynamic work environment with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while gaining valuable retail management experience.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 20000 - 25000 € per year.
We are recruiting for a friendly, approachable, highly organized, and customer‑orientated Assistant Manager with previous retail management experience to join our FARA Ealing Kids Charity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do. FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise.
The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.
Key Responsibilities- Assisting the Shop Manager in organizing and planning daily strategies, and with team building
- Leading by example
- Following and helping to implement Company Policies and Procedures
- Dealing with customer issues and queries effectively
- Creating and maintaining a welcoming ambiance
- Networking with customers and the local community
- Maintaining a clean and tidy working environment
- Pricing clothing items
- Creating eye‑catching shop displays
- Till and cash handling
- Steaming clothes
Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.
The Candidate- At least 1-year experience as a Team Leader / Assistant Manager
- At least 1 year of Retail Management experience
- Leadership and organizational abilities
- Interpersonal and great communication skills
- Work well as part of a Team
- Problem‑solving attitude
- Organized and Efficient
- Hard‑working
- Positive approach
Location: FARA Ealing Kids, W5 5DA
Shop Opening Hours: 09:30 – 17:30 8‑hour shifts with a 30‑minute paid break
What We Offer- Employee assistance program
- Enhanced sick pay subject to conditions
- 28 days holiday including bank and public holidays
- Employee discount (subject to conditions)
- Birthday day off after 2 years employment
Assistant Manager – Ealing Kids employer: faraonline
FARA Ealing Kids is an exceptional employer that fosters a vibrant and supportive work culture, where employees are encouraged to thrive in a dynamic charity retail environment. With a strong focus on community engagement and customer service, team members benefit from comprehensive training, employee assistance programmes, and generous holiday allowances, making it a rewarding place to grow both personally and professionally. Join us in making a difference while enjoying a fulfilling career in a friendly and creative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – Ealing Kids
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the FARA Ealing Kids shop, chat with the team, and understand what makes it special. This shows genuine interest and helps you connect with the local vibe.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led a team or solved problems in previous roles. We want to see how you can bring that positive energy to our vibrant team.
✨Tip Number 3
Be ready to discuss customer service! Think of times when you went above and beyond for customers. We love candidates who can demonstrate their commitment to creating a welcoming shopping experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining our fantastic team at FARA Ealing Kids.
We think you need these skills to ace Assistant Manager – Ealing Kids
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience:Make sure to showcase your retail management experience clearly. We’re looking for someone who can lead a team and handle customer queries, so give us examples of how you've done this in the past.
Tailor Your Application:Take a moment to tailor your application to our charity shop environment. Mention your understanding of community needs and how you can contribute to creating a welcoming atmosphere for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at faraonline
✨Know the Charity Inside Out
Before your interview, take some time to research FARA and its mission. Understand the community it serves and how the charity shop contributes to that. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail management experience in detail. Highlight specific examples where you've successfully led a team, handled customer issues, or created engaging displays. This will demonstrate your capability for the Assistant Manager role.
✨Emphasise Teamwork and Leadership
Since the role involves supporting the Shop Manager and leading a team, share examples of how you've effectively worked as part of a team and taken on leadership responsibilities. This will illustrate your ability to foster a positive working environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, or community engagement. This shows you're not just interested in the job but also in how you can contribute to the charity's goals.
