At a Glance
- Tasks: Manage client communications and support CRM management in a dynamic law firm.
- Company: Award-winning law firm in the heart of London with a focus on client care.
- Benefits: Gain valuable experience in a professional environment with opportunities for growth.
- Other info: Fully on-site role in a vibrant office atmosphere, perfect for career starters.
- Why this job: Join a team that values professionalism and client engagement while developing your skills.
- Qualifications: 1-2 years in client relations or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Farani Taylor is a dynamic and award-winning full-service law firm based in the heart of London. Having proudly served over 40,000 clients, we are recognised for delivering exceptional legal services with professionalism, care, and integrity. We are seeking a polished, proactive, and client-focused Client Relations & CRM Assistant to join our growing team at our London City Head Office in Blackfriars. This role sits within the marketing and communications function and will work closely with the Communications Manager (PR) to support client engagement and CRM management across the firm.
Key Responsibilities
- Managing inbound and outbound client communications professionally and confidently
- Maintaining and updating CRM systems accurately and extensively
- Supporting client follow‑ups, enquiries, and relationship management
- Providing general administrative support to the marketing and communications department
- Assisting with basic coordination and day‑to‑day support tasks as required
- Ensuring an exceptional client experience across all touchpoints
- Maintaining a consistently high level of professionalism in all client interactions and internal communications
Requirements
- Minimum 1-2 years’ experience in legal or customer service, client relations, or a professional client‑facing role
- Excellent communication and soft skills
- Strong CRM software experience and administrative accuracy
- Professional telephone manner and interpersonal skills
- High level of professionalism, discretion, and client care
- Highly organised, proactive, and detail-oriented
- Basic marketing knowledge (not mandatory)
- Experience within legal, professional services, luxury, or corporate environments is advantageous
Location
This is a fully on‑site role based at our London City Head Office in Blackfriars, five days per week.
How to Apply
Please send your CV and cover letter to pr@faranitaylor.com.
Client Relations & CRM Assistant employer: Farani Taylor Solicitors
Farani Taylor is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises professionalism and client care. As a member of our team, you will benefit from a supportive environment that fosters personal and professional growth, alongside opportunities to engage with a diverse clientele. Join us at our Blackfriars office and be part of a dynamic firm that values integrity and excellence in legal services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations & CRM Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the legal and client relations field, especially those who work at firms you admire. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend events, don’t hold back on showcasing your CRM experience and communication skills. Be ready with examples of how you've made a difference in previous roles.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our Client Relations & CRM Assistant.
We think you need these skills to ace Client Relations & CRM Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Relations & CRM Assistant role. Highlight any relevant experience in client-facing roles, especially in legal or professional services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client relations and how you can contribute to our team. Be sure to mention your experience with CRM systems and your proactive approach.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application demonstrates your excellent communication skills. Keep it professional yet personable, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Farani Taylor Solicitors
✨Know Your Stuff
Before the interview, make sure you research Farani Taylor thoroughly. Understand their values, recent achievements, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Communication Skills
As a Client Relations & CRM Assistant, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've successfully managed client communications or resolved issues.
✨Be Proactive with Questions
Prepare thoughtful questions to ask the interviewer about the role and the firm. This shows that you're engaged and eager to learn more. You might ask about the team dynamics or how success is measured in this position.
✨Dress the Part
Since this role requires a high level of professionalism, make sure to dress appropriately for the interview. Opt for smart business attire that reflects the firm's image. First impressions matter, and looking polished can set a positive tone for the conversation.
