We have an exciting 12-month fixed-term opportunity for an experienced Volunteer Coordinator to join FARA Foundation at this pivotal time. This critical new role for the organisation will play a key role in the development and growth of volunteering across all areas of the organisation with special emphasis on the retail arm.
We are looking for someone who has previous experience working as a Volunteer Coordinator in a Charity Retail environment who is keen to use their experience and develop their skills and expertise further in this important role. This post will need to work closely with the Chief Operating Officer, Trading Director, Retail Area Managers and shop managers to ensure that they operate to a high standard and in an effective and efficient manner.
This role requires a clear and confident manner, excellent written and spoken communication skills and the successful applicant will need to demonstrate good skills in writing and digital literacy. This role is expected to be physically present in shops, with travel across London between shops expected in each working week.
The Candidate
- You will have great interpersonal skills and be willing to develop effective working relationships with all management, shop, support staff and volunteers.
- You will have desire to make things run effectively and smoothly they will be able to plan and organise their work while having a high degree of motivation and good time management.
- You will be flexible and adaptable with the energy and enthusiasm to take on this role to help drive the charity forward.
Responsibilities
The role is accountable for delivering the key volunteering objectives within the following areas within the 12-month period.
- Growth: Increased enquiries, applications, starts and active volunteer numbers in agreed priority shops or areas.
- Retention and experience: Improved engagement, recognition, retention and feedback from volunteers.
- Manager capability: Improved manager confidence and satisfaction in volunteer recruitment and support, including use of the stepping stones volunteering competency as a measure of progress.
- Consistency: Agreed recruitment, onboarding, induction, engagement, recognition and exit processes are used consistently.
- Impact visibility: Clearer data on volunteer numbers, activity, retention, hours, impact and contribution.
- Compliance: Volunteering practice remains compliant, proportionate, inclusive and clearly distinct from employment arrangements.
What We Offer
- Salary will be commensurate with the role, circa £36,000 per year
- Employee assistance programme
- Enhanced sick pay (subject to conditions)
- 29 days holiday including bank and public holidays
- Working across the estate, with opportunities for some home working
Applications Deadline: 31st July 2026
Volunteer Coordinator employer: FARA Charity & Shops
FARA Foundation is an exceptional employer that values its volunteers and fosters a supportive work culture across its London shops. With a strong emphasis on employee growth, the organisation offers unique opportunities for personal development while making a meaningful impact in the community. Join us to be part of a dedicated team that enhances volunteering experiences and operational standards in charity retail.
