Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead front of house operations for an exciting live experience at the Birmingham NEC.
- Company: Join an award-winning global production agency creating unforgettable events.
- Benefits: Competitive pay, dynamic work environment, and opportunities to grow your career.
- Other info: Fast-paced role with a focus on customer service and teamwork.
- Why this job: Be part of a thrilling team that delivers memorable experiences for guests.
- Qualifications: Experience in venue supervision or operations, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
About us
We’re an award-winning, global production and creative agency creating live experiences that stay with you for a lifetime. We produce some of the biggest and most highly acclaimed events across the Middle East and Europe, with the biggest artists from across the world. Find out more at: wearefab.com.
About the role
Reporting to the Venue Management Team, the FOH Supervisor is responsible for overseeing the day-to-day front of house operations of the Gladiators Experience at the Birmingham NEC. A key guest-facing role, the FOH Supervisor will coordinate arrival and entry processes including Contender Registration, The Vault, The Kit Room, The Locker Room and Merchandise areas, ensuring a seamless, organised and welcoming experience from first arrival through to departure. The FOH Supervisor will integrate all front of house functions, aligning guest services, retail and admissions operations to deliver a commercially successful and customer-focused operation. Providing guidance to the team to ensure high service standards, efficient queue flow and a safe, inclusive and memorable experience for every guest.
Responsibilities
- Ensure arrival, admissions and guest flow are efficient run to ensure a seamless and welcoming experience
- Oversee FOH operations including Contender Registration, Box Office, The Vault, The Kit Room, The Locker Room and Merchandise, ensuring each area is fully staffed and show-ready
- Coordinate the Customer Service Team, including scanning and wristbanding assistants, Contender Registration Assistants, Vault/Meet and Greet Assistants, Hero Booth team members and Merchandise staff.
- Ensure efficient ticket scanning, wristband distribution and registration processes for a smooth entry procedure
- Oversee operations within The Vault, including Gladiator Stat Cards, meet and greet experiences and the Hero Booth, ensuring high energy delivery and strong commercial performance
- Monitor queue flow and guest movement across all FOH touchpoints, minimising wait times while maintaining an engaging atmosphere
- Assist with guest queries or complaints within FOH, resolving issues professionally and escalating when needed
- Following instruction from the Venue manager and Assistant Venue Manager, brief the team on show needs to maintain exceptional customer service and consistent brand delivery
- Ensure all FOH operations comply with Health and Safety procedures, cash handling policies and audit requirements, maintaining a safe, organised and commercially efficient environment
About you
ESSENTIAL
- Extensive experience as a Venue Supervisor, or Operations Coordinator preferably within a large capacity venue or within the events industry
- Demonstrable experience coordinating FOH operations in high pressure and live operating environments
- Proven ability to assist management teams in high customer throughput environments
- Strong supervisory skills and ability to motivate teams
- Strong understanding of the importance of following Health and Safety procedures
FOH Supervisor | Gladiators Experience employer: Far & Beyond Events
Contact Detail:
Far & Beyond Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor | Gladiators Experience
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those who work at venues or companies you admire. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up and shine! If there are any events or shows happening at venues you're interested in, attend them. This gives you a chance to see the operations in action and meet potential colleagues or managers face-to-face.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to the companies you want to work for, like us at StudySmarter. Express your interest and ask if they have any upcoming opportunities.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. For a role like FOH Supervisor, think about how you can demonstrate your experience in managing teams and ensuring a top-notch guest experience. We want to see your passion!
We think you need these skills to ace FOH Supervisor | Gladiators Experience
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for live events and guest experiences shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in front of house operations or similar roles. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Far & Beyond Events
✨Know the Venue Inside Out
Before your interview, make sure you research the Birmingham NEC and the Gladiators Experience thoroughly. Understand the layout, key areas like The Vault and The Kit Room, and the overall guest experience. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Leadership Skills
As a FOH Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and managed a team, especially in high-pressure situations. Be ready to discuss how you handle conflicts and ensure high service standards.
✨Showcase Your Customer Service Expertise
This role is all about creating a memorable experience for guests. Think of specific instances where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled complaints or difficult situations to maintain a positive atmosphere.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the FOH Supervisor role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.