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- Tasks: Deliver exceptional customer experiences and implement training for the Gladiators Experience.
- Company: Award-winning global events agency with a focus on excellence.
- Benefits: Freelance role until September 2026 with flexible hours during key events.
- Other info: On-site presence required during key event periods for maximum impact.
- Why this job: Join a dynamic team and create unforgettable experiences for event attendees.
- Qualifications: Extensive experience in event-related customer service management.
The predicted salary is between 36000 - 60000 £ per year.
An award-winning global events agency is seeking a Customer Service Manager for the Gladiators Experience at Birmingham NEC. The successful candidate will deliver outstanding customer experiences, implement training programs, and work closely with various stakeholders.
Ideal applicants will have extensive experience in event-related customer service management and a strong desire for service excellence. This freelance role runs until September 2026, requiring on-site presence during key event periods.
On-Site Customer Experience Lead (Freelance) in Birmingham employer: Far & Beyond Events
Contact Detail:
Far & Beyond Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Customer Experience Lead (Freelance) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those who have worked with customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or networking sessions, be ready to share examples of how you've delivered outstanding customer experiences in the past.
✨Tip Number 3
Stay flexible and open-minded! Freelance roles can sometimes lead to unexpected opportunities. Be willing to adapt your approach and showcase your commitment to service excellence during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace On-Site Customer Experience Lead (Freelance) in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer experiences. Share specific examples from your past roles that highlight your commitment to service excellence.
Tailor Your Application: Make sure to customise your CV and cover letter to align with the job description. We want to see how your extensive experience in event-related customer service management makes you the perfect fit for this role.
Highlight Your Training Skills: Since this role involves implementing training programs, be sure to mention any relevant experience you have in training or mentoring others. We love to see candidates who can elevate the team's performance!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Far & Beyond Events
✨Know the Event Inside Out
Before your interview, make sure you research the Gladiators Experience and the events that will be held at Birmingham NEC. Understanding the specifics of the event will show your genuine interest and help you discuss how you can enhance customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've delivered exceptional customer service, especially in event settings. Be ready to discuss how you handled challenges and ensured customer satisfaction, as this role is all about service excellence.
✨Highlight Your Training Experience
Since the role involves implementing training programmes, think of instances where you've trained or mentored others. Share your approach to training and how it led to improved customer service outcomes, demonstrating your ability to elevate team performance.
✨Engage with Stakeholders
This position requires collaboration with various stakeholders, so be prepared to discuss your experience working with different teams. Highlight your communication skills and how you've successfully navigated stakeholder relationships to achieve common goals.