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- Tasks: Lead front of house operations for an exciting live experience at the Birmingham NEC.
- Company: Join an award-winning global production agency creating unforgettable events.
- Benefits: Competitive pay, flexible shifts, and a chance to work with top artists.
- Other info: Freelance role until August 2026 with opportunities for growth.
- Why this job: Be part of a dynamic team delivering memorable experiences for guests.
- Qualifications: Experience in venue supervision and a passion for customer service.
The predicted salary is between 2000 - 3000 £ per month.
About us
We’re an award-winning, global production and creative agency creating live experiences that stay with you for a lifetime. We produce some of the biggest and most highly acclaimed events across the Middle East and Europe, with the biggest artists from across the world. Find out more at: wearefab.com.
About the role
Reporting to the Venue Management Team, the FOH Supervisor is responsible for overseeing the day-to-day front of house operations of the Gladiators Experience at the Birmingham NEC. A key guest-facing role, the FOH Supervisor will coordinate arrival and entry processes including Contender Registration, The Vault, The Kit Room, The Locker Room and Merchandise areas, ensuring a seamless, organised and welcoming experience from first arrival through to departure. The FOH Supervisor will integrate all front of house functions, aligning guest services, retail and admissions operations to deliver a commercially successful and customer-focused operation. Providing guidance to the team to ensure high service standards, efficient queue flow and a safe, inclusive and memorable experience for every guest.
Responsibilities
- Ensure arrival, admissions and guest flow are efficiently run to ensure a seamless and welcoming experience.
- Oversee FOH operations including Contender Registration, Box Office, The Vault, The Kit Room, The Locker Room and Merchandise, ensuring each area is fully staffed and show-ready.
- Coordinate the Customer Service Team, including scanning and wristbanding assistants, Contender Registration Assistants, Vault/Meet and Greet Assistants, Hero Booth team members and Merchandise staff.
- Ensure efficient ticket scanning, wristband distribution and registration processes for a smooth entry procedure.
- Oversee operations within The Vault, including Gladiator Stat Cards, meet and greet experiences and the Hero Booth, ensuring high energy delivery and strong commercial performance.
- Monitor queue flow and guest movement across all FOH touchpoints, minimising wait times while maintaining an engaging atmosphere.
- Assist with guest queries or complaints within FOH, resolving issues professionally and escalating when needed.
- Following instruction from the Venue manager and Assistant Venue Manager, brief the team on show needs to maintain exceptional customer service and consistent brand delivery.
- Ensure all FOH operations comply with Health and Safety procedures, cash handling policies and audit requirements, maintaining a safe, organised and commercially efficient environment.
About you
ESSENTIAL
- Extensive experience as a Venue Supervisor, or Operations Coordinator preferably within a large capacity venue or within the events industry.
- Demonstrable experience coordinating FOH operations in high pressure and live operating environments.
- Proven ability to assist management teams in high customer throughput environments.
- Strong supervisory skills and ability to motivate teams.
- Strong understanding of the importance of following H&S procedures.
- Clear, confident communicator, both written and verbal.
- Passionate about delivering high quality customer service with a strong customer focus approach.
- Flexible availability with the ability to be on-site for all events including on evenings and weekends.
DESIRABLE
- Experience with participatory or physical interactive attractions.
- Experience supervising teams on family focussed events.
Rate
Rate dependent on experience and will be discussed at the offer stage. Any sickness, holiday or any other absence will be taken as unpaid leave and will be deducted from this monthly figure, based on a pro rata figure.
Agreement Type & Length
Freelance agreement until the end of August 2026. Applicants will need to be available across the below periods, working on a rotating shift basis in line with live show days. Onsite training will be between 24th April – 1st May. Live show dates will be from 1st May 2026 through June and July and run until the end of August. Live show days increase during Spring Bank Holiday and from mid July through to the end of August, with shifts rotating across the week (including weekends and evenings). Please note that the above schedule is indicative and subject to change in line with operational requirements.
Start Date
Friday 24th April 2026.
Location
Onsite working days will be carried out at the NEC Arena in Birmingham. Please note that accommodation is not provided, therefore applicants must be local to Birmingham or have accommodation available to them throughout the duration of the agreement.
Working Hours
Onsite hours vary in length but are generally 8:30am – 18:45pm (this will also include weekends). Full working hours to be discussed at the offer stage.
FOH Supervisor | Gladiators Experience in Birmingham employer: Far & Beyond Events
Contact Detail:
Far & Beyond Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor | Gladiators Experience in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Gladiators Experience and their events. Understanding their vibe and values will help you connect during the chat and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you articulate your experience and how it aligns with the FOH Supervisor role.
✨Tip Number 3
Show off your people skills! As a FOH Supervisor, you'll be all about guest interactions. Share examples of how you've handled tricky situations or boosted team morale in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace FOH Supervisor | Gladiators Experience in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about being part of the Gladiators Experience and delivering top-notch customer service.
Tailor Your CV: Make sure your CV highlights relevant experience in venue supervision or operations coordination. We love seeing how your past roles align with what we're looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we’re all about efficiency!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Far & Beyond Events
✨Know the Venue Inside Out
Before your interview, make sure you research the Birmingham NEC and the Gladiators Experience. Familiarise yourself with their operations, guest services, and any recent events they've hosted. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Supervisory Skills
Prepare examples from your past experience where you've successfully led a team in a high-pressure environment. Highlight how you motivated your team and ensured exceptional customer service, as this role heavily relies on strong supervisory skills.
✨Demonstrate Customer Focus
Be ready to discuss your approach to delivering high-quality customer service. Think of specific instances where you resolved guest complaints or improved guest experiences. This will illustrate your passion for customer satisfaction, which is crucial for the FOH Supervisor role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a long queue during peak times? Practising these scenarios can help you articulate your thought process and demonstrate your ability to maintain an engaging atmosphere under pressure.