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For Companies At a Glance
- Tasks: Support daily operations of the Gladiators Experience and ensure seamless event delivery.
- Company: Award-winning global production agency creating unforgettable live experiences.
- Benefits: Competitive pay, hands-on experience, and a chance to work with top artists.
- Other info: Flexible hours, dynamic environment, and great opportunities for growth.
- Why this job: Be part of an exciting immersive event and make a real impact on live entertainment.
- Qualifications: Experience in event management and strong leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
About us
We’re an award-winning, global production and creative agency creating live experiences that stay with you for a lifetime. We produce some of the biggest and most highly acclaimed events across the Middle East and Europe, with the biggest artists from across the world. Find out more at: wearefab.com.
About the role
Reporting to the Venue Management Team, the Duty Manager is responsible for assisting with the delivery of the day-to-day operational management of the Gladiators Experience, the brand new immersive event at the Birmingham NEC. A key supporting role, The Duty Manager will work closely with the Venue Management Team to drive the overall success of the event, coordinating across all functional departments to ensure a seamless operational delivery and strong commercial performance. The Duty Manager will assist in the integration of the core functions of the event, stepping in to support operations, commercial activity and customer service in the absence of the Venue Manager and/or the Assistant Venue Manager, providing a strategic and hands‑on presence during show times.
Responsibilities
- Working alongside the Venue Manager to support the daily operations of the event, ensuring all departments are aligned, fully briefed and show‑ready.
- Taking responsibility for event operations in the absence of the Venue Manager and/or the Assistant Venue Manager and ensuring the safe and commercially successful delivery of the event.
- Step in as on‑site decision maker during live operating hours in the absence of the Venue Manager.
- Make sure all areas are properly covered throughout each show day, moving staff where needed, managing break cover and handling absences to keep things running smoothly and efficiently.
- Assist in delivering comprehensive pre‑show briefings to the wider team, clearly communicating key operational updates, targets and expectations.
- Maintain high standards of customer service across all departments and work closely with the Customer Service Manager for consistent service delivery.
- Act as escalation point for complex complaints or sensitive customer issues.
- Collaborate with the Management Team to review feedback and implement continuous improvement initiatives to maximise ticket sales.
- Collaborate with the Health & Safety Manager to implement and comply with show audit procedures and Health & Safety standards.
- Support the delivery of commercial objectives across ticket sales, upsells and retail.
- Maintain strong communication across all channels to ensure cohesive teamwork and efficient problem solving.
About you
ESSENTIAL
- Extensive experience as a Duty Manager, Venue Supervisor, or Assistant Operations Manager preferably within a large capacity venue or within the events industry.
- Demonstrable experience supervising multi‑disciplinary teams in high pressure and live operating environments.
- Proven ability to supervise high customer throughput environments.
- Strong leadership skills and ability to motivate teams.
- Effective communication skills both written and verbal.
- Strong understanding of UK Health and Safety legislation.
- Clear, confident communicator, both written and verbal.
- Passionate about delivering high quality customer service with a strong customer focus approach.
- Flexible availability with the ability to be on‑site for all events including on evenings and weekends.
DESIRABLE
- Experience with participatory or physical interactive attractions.
- Experience managing family focused events.
Rate
Rate dependent on experience and will be discussed at the offer stage. Any sickness, holiday or any other absence will be taken as unpaid leave and will be deducted from this monthly figure, based on a pro‑rate figure.
Agreement Type & Length
Freelance agreement until the end of August 2026. Applicants must be available for all of the below dates: Onsite attendance will be required for 3 to 4 days from the 10th July through to the end of August during live show dates. Up to 1 day may be required at the beginning of September. Please note that the above schedule is indicative and subject to change in line with operational requirements.
Start Date
Friday 10th July 2026.
Location
Onsite working days will be carried out at the NEC Arena in Birmingham. Please note that accommodation is not provided, therefore applicants must be local to Birmingham or have accommodation available to them throughout the duration of the agreement.
Working Hours
Onsite hours vary in length but are generally 8:30am – 18:45pm (this will also include weekends). Full working hours to be discussed at the offer stage.
Duty Manager | Gladiators Experience in Birmingham employer: Far & Beyond Events
Contact Detail:
Far & Beyond Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager | Gladiators Experience in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local meetups, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Duty Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in high-pressure environments. Share specific examples of how you've successfully managed teams and delivered exceptional customer service.
✨Tip Number 3
Be flexible and ready to adapt! The events industry is all about quick thinking and problem-solving. Make sure to convey your ability to handle unexpected situations and keep things running smoothly, especially during live shows.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and gives us a chance to see your enthusiasm for the Gladiators Experience right from the start.
We think you need these skills to ace Duty Manager | Gladiators Experience in Birmingham
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your extensive experience as a Duty Manager or in similar roles. We want to see how you've handled high-pressure environments and managed teams effectively, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to the specific role. Use keywords from the job description to show us you understand what we're looking for. This helps us see that you're a great fit for the Gladiators Experience!
Communicate Clearly: Since effective communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional while still showing your personality. We love a bit of flair!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Far & Beyond Events
✨Know the Event Inside Out
Before your interview, make sure you research the Gladiators Experience thoroughly. Understand its concept, target audience, and what makes it unique. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or resolved conflicts under pressure. This will highlight your capability to handle the demands of the role.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've maintained high standards of service in previous positions. Share specific instances where you turned a negative customer experience into a positive one, showcasing your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills during live events. Think about potential challenges you might face as a Duty Manager and how you would address them. Practising these scenarios can help you feel more confident during the interview.