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- Tasks: Oversee the Games Arena, ensuring a high-energy experience for all participants.
- Company: Join an award-winning global production agency creating unforgettable live experiences.
- Benefits: Competitive pay, flexible shifts, and the chance to work with top artists.
- Other info: Freelance role until August 2026 with exciting live show opportunities.
- Why this job: Be part of thrilling events and lead a dynamic team in a vibrant environment.
- Qualifications: Experience in venue supervision or operations, strong leadership skills, and a passion for customer service.
The predicted salary is between 2400 - 3600 £ per month.
About us
We’re an award-winning, global production and creative agency creating live experiences that stay with you for a lifetime. We produce some of the biggest and most highly acclaimed events across the Middle East and Europe, with the biggest artists from across the world. Find out more at: wearefab.com.
About the role
Reporting to the Venue Management Team, the Arena Supervisor is responsible for overseeing the day-to-day operation of the Games Arena at the Gladiators Experience at the Birmingham NEC. A key operational role, the Arena Supervisor will ensure the successful delivery of all arena-based activities, coordinating the warm-up area, live games and queuing operations to deliver a seamless, safe and high-energy experience for all participants. The Arena Supervisor will oversee a team of Games Supervisors across core attractions, ensuring alignment with operational, safety and commercial objectives while driving high performance standards to provide an engaging, inclusive and memorable guest experience.
Responsibilities
- Ensure all activity zones including the warm-up area, live games and queuing areas are fully operational and show-ready.
- Oversee and coordinate a team of Games Supervisors responsible for key attractions including Duel, The Wall, Hang Tough, The Eliminator and Unleash, ensuring consistent delivery standards across all zones.
- Oversee team deployment and break rotations ensuring proper coverage in all areas to maintain safe and efficient operations.
- Monitor and manage queue flow, wait times and guest movement to maximise throughput while maintaining a safe and positive customer experience.
- Assist with operational issues, guest concerns or safety matters within the arena, resolving challenges quickly and effectively.
- Follow and advise on Health and Safety procedures to ensure all games are operated in full compliance with risk assessments, safety procedures and audit requirements.
- Support the delivery of commercial objectives by optimising session capacity to minimise downtime between games.
- Following instruction from the Venue manager and Assistant Venue Manager, brief the team on show needs to maintain exceptional customer service and consistent brand delivery.
- Guide and motivate teams during live operations to deliver an energetic, engaging and memorable experience for every participant.
About you
ESSENTIAL
- Experience as Venue Supervisor, or Operations Coordinator preferably within a large capacity venue or within the events industry.
- Demonstrable experience coordinating multi-disciplinary teams in high pressure and live operating environments.
- Proven ability to assist management teams in high customer throughput environments.
- Strong supervisory skills and ability to motivate teams.
- Strong understanding of the importance of following H&S procedures.
- Clear, confident communicator, both written and verbal.
- Passionate about delivering high quality customer service with a strong customer focus approach.
- Flexible availability with the ability to be on-site for all events including on evenings and weekends.
DESIRABLE
- Experience with participatory or physical interactive attractions.
- Experience supervising teams on family focussed events.
Rate
Rate dependent on experience and will be discussed at the offer stage. Any sickness, holiday or any other absence will be taken as unpaid leave and will be deducted from this monthly figure, based on a pro rata figure.
Agreement Type & Length
Freelance agreement until the end of August 2026. Applicants will need to be available across the below periods, working on a rotating shift basis in line with live show days. Onsite training will be between 24th April – 1st May. Live show dates will be from 1st May 2026 through June and July and run until the end of August. Live show days increase during Spring Bank Holiday and from mid July through to the end of August, with shifts rotating across the week (including weekends and evenings). Please note that the above schedule is indicative and subject to change in line with operational requirements.
Start Date
Friday 24th April 2026.
Location
Onsite working days will be carried out at the NEC Arena in Birmingham. Please note that accommodation is not provided, therefore applicants must be local to Birmingham or have accommodation available to them throughout the duration of the agreement.
Working Hours
Onsite hours vary in length but are generally 8:30am – 18:45pm (this will also include weekends). Full working hours to be discussed at the offer stage.
Arena Supervisor | Gladiators Experience in Birmingham employer: Far & Beyond Events
Contact Detail:
Far & Beyond Events Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arena Supervisor | Gladiators Experience in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into their website and social media. Understanding their events and values will help you connect during the chat and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you articulate your experience and how it aligns with the Arena Supervisor role.
✨Tip Number 3
Show off your team spirit! Be ready to share examples of how you've motivated teams in high-pressure situations. They want to see that you can lead and inspire others to deliver an epic experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. It shows you're engaged and helps you figure out if it's the right fit for you.
We think you need these skills to ace Arena Supervisor | Gladiators Experience in Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for live events and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for guests.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles or the events industry. We love seeing how your past roles have prepared you for the Arena Supervisor position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Far & Beyond Events
✨Know the Arena Inside Out
Familiarise yourself with the Gladiators Experience and the specific activities in the Games Arena. Understand how each game operates, the safety protocols involved, and what makes a high-energy experience for participants. This knowledge will help you demonstrate your passion and readiness to oversee operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Be ready to discuss your approach to motivating team members and ensuring smooth operations during live events. Highlight any experiences where you resolved issues quickly and effectively, as this is crucial for the role.
✨Emphasise Customer Service Excellence
Since delivering a memorable guest experience is key, think of specific instances where you went above and beyond for customers. Be prepared to explain how you would handle guest concerns or operational challenges while maintaining a positive atmosphere in the arena.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to queue management, team deployment, or safety compliance. Practice articulating your thought process and decision-making skills in these scenarios, as they will want to see how you handle real-time challenges.