At a Glance
- Tasks: Lead a dynamic sales team and create unforgettable customer experiences.
- Company: Join the iconic Pandora brand with a focus on teamwork and excellence.
- Benefits: Competitive pay, monthly bonuses, generous discounts, and career progression.
- Other info: Enjoy a vibrant workplace with exciting incentives and support for your wellbeing.
- Why this job: Be a key player in a fast-paced retail environment and inspire your team.
- Qualifications: Experience in retail and a passion for customer service are essential.
The predicted salary is between 34000 - 34000 € per year.
Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We are looking to cover 40 hours per week, Permanent. The rate of pay will be between £16.25 per hour.
The Role
As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, so will set their own personal KPIs and sales targets.
What You’ll Do
- Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these.
- Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs.
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store.
- Monitor sales performance and take actions to support team success.
- Handle serious complaints that have been escalated with professionalism and care.
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs.
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up‑selling, UPT, ATV, conversion and productivity.
Store Operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out.
- Cashing up and reconciling the till systems.
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required.
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store.
- Operating the till system, handling financial transactions including returns and exchanges, and handling any escalations from the wider team.
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe.
The Successful Candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You’ll Thrive At Pandora If You Have:
- Proven experience in driving sales and profitability.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast‑paced environment.
- A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values.
- Are driven by KPIs and get excited by hitting and exceeding targets.
- A well‑presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none:
- Highly competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- ‘Wear box’ access: Select jewellery to wear each time you’re working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
Supervisor (Full-Time) employer: FAQs
At Pandora, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our people are at the heart of our success. As a Supervisor, you'll enjoy competitive pay, a generous monthly bonus scheme, and a unique jewellery uniform allowance, all while leading a passionate team in a fast-paced retail environment. With clear career progression opportunities and a commitment to employee wellbeing, Pandora is dedicated to providing a meaningful and rewarding experience for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Full-Time)
✨Tip Number 1
Get to know the company inside out! Research Pandora's values and products so you can show your passion during interviews. We want to see that you truly care about what we do.
✨Tip Number 2
Practice your communication skills! As a Supervisor, you'll need to motivate your team and handle customer queries with ease. We recommend role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show us your sales savvy! Be ready to discuss how you've driven sales in previous roles. We love candidates who can share specific examples of hitting targets and exceeding KPIs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Pandora. We can't wait to see your application!
We think you need these skills to ace Supervisor (Full-Time)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you can bring that passion to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. We’re looking for candidates who have a proven track record in driving sales and providing exceptional customer service, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see why you’d be a great fit for the Supervisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Pandora.
How to prepare for a job interview at FAQs
✨Know the Brand Inside Out
Before your interview, dive deep into Pandora's brand values and product offerings. Understand their commitment to sustainability and craftsmanship, as this will help you connect with the company's ethos and demonstrate your passion for their products.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to motivate and coach your team. Prepare examples from your past experiences where you've successfully led a team or improved sales performance. Highlight how you can inspire others to achieve their KPIs and create a positive shopping experience.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around handling customer complaints or coaching team members. Practise these scenarios beforehand so you can showcase your problem-solving skills and ability to adapt to different personalities.
✨Dress to Impress
Since appearance is important in retail, make sure you present yourself well. Choose an outfit that reflects your personal style while aligning with Pandora's brand image. This shows that you understand the importance of presentation in creating a desirable shopping experience.
