At a Glance
- Tasks: Lead retail operations, inspire your team, and create memorable customer experiences.
- Company: Join Pandora, a top-rated workplace known for its supportive culture.
- Benefits: Competitive pay, monthly bonuses, generous discounts, and career growth opportunities.
- Other info: Flexible hours, fun work environment, and a chance to wear beautiful jewellery.
- Why this job: Be part of a brand that values creativity, teamwork, and exceptional service.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 14 - 15 £ per hour.
Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Saturdays, Sundays. We are looking to cover 16-20 hours per week. The rate of pay will be between £14.80 per hour.
At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
The Role
As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
What You’ll Do
- Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these.
- Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs.
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store.
- Monitor sales performance and take actions to support team success.
- Handle serious complaints that have been escalated with professionalism and care.
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs.
- Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up‑selling, UPT, ATV, conversion and productivity.
Store Operations
- Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out.
- Cashing up and reconciling the till systems.
- Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required.
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store.
- Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team.
- Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe.
The Successful Candidate
Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.
You’ll thrive at Pandora if you have:
- Proven experience in driving sales and profitability.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills in order to establish and coach a high performing team.
- The ability to be adaptable and flexible to changing business needs and remain confident in a fast‑paced environment.
- A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values.
- Are driven by KPIs and get excited by hitting and exceeding targets.
- A well‑presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none:
- Highly competitive hourly pay.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- ‘Wear box’ access: Select jewellery to wear each time you’re working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
Supervisor (Part-Time) in Southampton employer: FAQs
At Pandora, we pride ourselves on being a top employer, recognised as one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK. Our vibrant work culture fosters personal growth and development, offering competitive pay, a generous bonus scheme, and unique benefits like an annual jewellery uniform allowance and employee discounts. Join us to be part of a passionate team that values your contributions and empowers you to create meaningful moments for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part-Time) in Southampton
✨Tip Number 1
Get to know the company culture before your interview. Check out Pandora's social media and website to see what they're all about. This will help you connect with their values during your chat!
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural! Use examples from your past experiences that show how you’ve driven sales or provided exceptional customer service.
✨Tip Number 3
Dress to impress! Since you'll be representing the brand, make sure your outfit reflects Pandora’s style. A well-presented appearance can make a great first impression.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics or how they measure success. It’ll help you stand out as a candidate who truly cares.
We think you need these skills to ace Supervisor (Part-Time) in Southampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how much you care about creating meaningful moments for customers, just like we do at Pandora!
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or supervisory roles. We love seeing how you've driven sales and motivated teams in the past, so don’t hold back on those achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your personal story and what makes you a great fit for our team. Remember, we’re looking for someone who embodies our brand values of Dream, Dare, Care, and Deliver.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Pandora. We can’t wait to hear from you!
How to prepare for a job interview at FAQs
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Pandora’s brand values and product offerings. Familiarise yourself with their sustainability efforts and unique selling points. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to inspire and coach your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you’ve motivated others to achieve targets and deliver exceptional customer service.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice handling customer complaints or coaching a team member on sales techniques. This will demonstrate your ability to think on your feet and apply your skills in real-life situations.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the store's KPIs, team dynamics, or how they measure success. This shows your genuine interest in the role and helps you understand if Pandora is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
