At a Glance
- Tasks: Lead a high-performing team and drive store performance while delivering exceptional customer service.
- Company: Join Pandora, a top-rated workplace known for its supportive culture and career growth.
- Benefits: Enjoy a competitive salary, monthly bonuses, generous discounts, and exclusive perks.
- Other info: Opportunities for career progression and personal development await you!
- Why this job: Be part of a brand that values creativity, teamwork, and making meaningful moments.
- Qualifications: Experience in retail leadership and a passion for customer service are essential.
The predicted salary is between 34850 - 42600 £ per year.
Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits
You will be required to work the following days: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays.
We are looking to cover 36 hours per week, Permanent. The rate of pay will be between £34850 per year - £42600 per year (Full-time equivalent).
At Pandora, we believe in creating moments that matter — for our customers and for our team. We’re currently looking for an organised, proactive and results‑driven Assistant Store Manager who can lead from the shop floor and on retail operations, and inspire a high‑performing team to beat their targets and provide a world‑class service. If you’re passionate about people, performance, and creating meaningful moments, then we'd love to have you join us!
Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day.
The Role
As an Assistant Store Manager, you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high‑performing team, and role‑modeling our signature selling ceremony for world‑class customer experience. You will be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
- Commercial Focus: Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions. Support the Store Manager in planning and executing effective business strategies that deliver on sales targets. Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
- Leadership: Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development. Deliver clear and consistent communication, impactful feedback, and support with regular development conversations. Act as a trusted leader and role model, helping to embed our values of Dream, Dare, Care, and Deliver across your team.
- Customer Experience: Be a Pandora ambassador on the shop floor — bringing deep product knowledge, passion for storytelling, and a commitment to our brand values. Inspire your team to create unique, personalised and meaningful moments for customers by role‑modeling our selling ceremony. Take ownership of excellent customer service standards and resolve escalated issues with professionalism and care.
- Store Operations: Support in daily operational tasks including rotas, stock control, till operations, and managing security, health and safety, and compliance. Plan staffing levels in line with commercial needs and seasonal trends. Ensure high shop floor standards, smooth stock management, and overall operational excellence.
The Successful Candidate
You’ll be a highly capable leader and a passionate team player who thrives in a fast‑paced environment. You’ll bring strong people skills, commercial acumen, and an infectious energy that inspires and elevates those around you. Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you.
- Proven experience driving sales and profitability in store.
- A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high‑performing team.
- Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs.
- A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values.
- A growth mindset — someone who thrives on feedback, embraces change, and is always looking to raise the bar.
- A well‑presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
Our people are at the heart of our success. We’re committed to unforgettable career progression and offer a rewards package that’s second to none:
- A highly competitive salary.
- Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!).
- Generous jewellery uniform allowance to express your style and individuality.
- Employee discount to treat yourself and your loved ones.
- ‘Wear box’ access: Select jewellery to wear each time you’re working.
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform.
- Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you are looking for a new challenge and feel you have the relevant skills, then don’t miss out! Please click apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity‑related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.*
Assistant Store Manager (Full-Time) in London employer: FAQs
At Pandora, we pride ourselves on being a top employer, offering a highly competitive salary and a generous benefits package that includes a monthly bonus scheme, employee discounts, and a unique jewellery uniform allowance. Our vibrant work culture fosters personal and professional growth, empowering our team members to excel in their roles while creating meaningful moments for our customers. Recognised as one of the Sunday Times’ ‘Best Places to Work 2023’, we are committed to nurturing talent and providing clear career progression opportunities in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (Full-Time) in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Pandora's values and culture. This will help you connect your experiences with what they stand for, showing you're not just another candidate but a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, making a great impression on the hiring team.
✨Tip Number 3
Show off your passion! During the interview, share specific examples of how you've driven sales or improved customer service in previous roles. This will demonstrate your ability to contribute to Pandora's success right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager (Full-Time) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating meaningful moments for customers and your team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Assistant Store Manager role. We love seeing how your past roles have prepared you to drive sales and lead a high-performing team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at FAQs
✨Know Your Stuff
Before the interview, dive deep into Pandora's brand values and product offerings. Familiarise yourself with their signature selling ceremony and think about how you can embody these in your role as an Assistant Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to achieve targets or improved customer service. This will demonstrate your capability to inspire and develop others.
✨Be Commercially Savvy
Brush up on your understanding of sales metrics and KPIs. Be ready to discuss how you've used data to drive performance in previous roles. Showing that you can analyse and act on insights will set you apart as a candidate who can contribute to store success.
✨Emphasise Customer Experience
Prepare to talk about your approach to delivering exceptional customer service. Share stories that highlight your ability to create meaningful moments for customers and resolve issues with professionalism. This aligns perfectly with Pandora's commitment to customer satisfaction.
