Senior Creator Success Representative in Rochester

Join us in redefining the creator economy with AI. Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.

The Role

We’re hiring a Senior Creator Success Representative to raise the bar across our Creator Success team. This role exists because we need proven, top-tier talent who can consistently deliver results with our highest-earning creators and set the standard for what excellence looks like in Creator Success at Fanvue. This is a hands-on, performance-driven role. You’ll own relationships with some of our most important creators, be directly accountable for retention and revenue outcomes, and act as a role model for the wider team through both results and behaviours.

What You’ll Do

• Own and grow a portfolio of top-earning creators, with full accountability for retention and revenue.
• Consistently deliver 100%+ month-on-month retention across key creators.
• Proactively identify churn risk and expansion opportunities using performance data and creator behaviour.
• Share actionable insights with creators to help them earn more and stay engaged on the platform.
• Exceed creator retention targets and contribute to improving overall NRR.
• Educate and support creators in leveraging new platform features, monetisation tools, and best practices.
• Improve creator satisfaction and NPS through proactive engagement and high-quality support.
• Collaborate closely with Product, Support, Moderation, Growth, and Sales to resolve issues and improve the creator experience.
• Act as a benchmark performer within the CS team, setting the standard for output, ownership, and quality.

Who You Are

• A proven high performer in Creator Success, Customer Success, Account Management, or a similar commercial role.
• Strong track record of retention and revenue growth across an existing book of business.
• Comfortable owning outcomes and being accountable for commercial targets.
• Highly data-literate, confident using dashboards, performance metrics, and insights to drive decisions.
• Excellent interpersonal and communication skills, able to build trust with high-value creators.
• Experienced working cross-functionally in fast-moving organisations.
• Thrives in environments of continuous change and high expectations.
• Naturally competitive, self-motivated, and driven to outperform targets.
• Someone who raises standards simply by how they operate.

✨ You’ll Thrive Here If

• You want to be the best individual contributor on the team.
• You enjoy owning high-stakes creator relationships.
• You are motivated by clear targets, accountability, and visible impact.
• You take pride in setting an example for others to follow.

⚠️ You’ll Struggle Here If

• You prefer reactive support over proactive ownership.
• You are uncomfortable with revenue or retention accountability.
• You are satisfied with meeting expectations rather than exceeding them.

Why Join Fanvue?

• Work with Fanvue’s most important creators and directly influence their success.
• Join one of The Sunday Times Best Places to Work 2025.
• Competitive salary and performance-based incentives.
• A culture that values innovation, ownership, transparency, and speed.
• Unlimited holiday.
• Remote-first, with a London office for team meetups.
• Flexible hours, according to when you perform best.
• Budget for growth and wellbeing.

⭐ Fanvue is for Everyone

We know that diverse teams build better products. Even if you do not meet every single requirement, we encourage you to apply. Many great people grow into parts of a role, and we value potential just as much as experience.