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- Tasks: Help creators and fans by responding to queries via live chat and email.
- Company: Join Fanvue, the leading AI-powered platform for creator monetisation.
- Benefits: Enjoy remote work, unlimited holiday, and flexible weekend hours.
- Why this job: Be part of a mission-driven team supporting creators globally in a dynamic environment.
- Qualifications: 1+ year in customer support, excellent communication skills, and a passion for the creator economy.
- Other info: Contribute to internal documentation and help articles while working independently.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.
At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our weekend support team. This is a part-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.
What you'll do:
- Respond to customer queries from creators and fans via live chat and email.
- Provide timely, thoughtful and solution-focused responses during weekend hours.
- Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
- Escalate urgent or complex queries appropriately, following existing protocols.
- Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
- Proactively flag bugs, feedback, or trending support topics to the wider team.
- Contribute to internal documentation and user-facing help articles as needed.
Who you are:
- 1+ year in a customer support or service role, preferably in a digital, creator or tech platform.
- Excellent written communication skills with an empathetic, clear, and friendly tone.
- Comfortable working independently during weekends with remote team collaboration.
- Fast learner who can pick up new tools and processes with confidence.
- Calm under pressure and resourceful when solving problems.
- Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus.
- Passion for the creator economy and supporting independent creators is a strong advantage.
Why Join Fanvue?
- A chance to be part of a high-growth platform redefining the creator economy.
- Work with a mission-led team focused on supporting creators around the world.
- A culture built on transparency, ownership, innovation, and care.
- Remote working and full flexibility during your assigned weekend hours.
- Unlimited holiday (pro-rata) to support balance and wellbeing.
- Opportunities to grow your experience within the team over time.
- Your voice and ideas matter; we’re building this platform together.
Customer Support Executive (Weekends) employer: fanvue
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Weekends)
✨Tip Number 1
Familiarise yourself with the creator economy and the specific challenges creators face. This knowledge will help you empathise with customers and provide tailored support, making you a standout candidate.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you respond to customer queries. This will help you develop a friendly and clear tone, which is essential for the Customer Support Executive role.
✨Tip Number 3
Get comfortable with common customer support tools like Intercom or Slack. Familiarity with these platforms can give you an edge, as it shows you're ready to hit the ground running from day one.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled difficult customer situations in the past. Being calm under pressure is key, and sharing your experiences can demonstrate your capability.
We think you need these skills to ace Customer Support Executive (Weekends)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fanvue is looking for in a Customer Support Executive. Pay attention to the skills and experiences they value, such as empathy, communication skills, and familiarity with specific tools.
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or service roles. Emphasise any experience you have with digital platforms or the creator economy, and showcase your excellent written communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping creators and your understanding of the creator economy. Use a friendly and empathetic tone, and provide examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application will make a great first impression.
How to prepare for a job interview at fanvue
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, especially in a digital or tech environment.
✨Demonstrate Empathy and Clarity
Since empathy is crucial for this role, prepare to discuss how you handle difficult customer interactions. Use clear and friendly language when answering questions, and showcase your ability to communicate effectively under pressure.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Intercom, Slack, or Notion, be ready to talk about it. If not, do some research on these platforms and mention your willingness to learn quickly, as this will show your adaptability.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully resolved issues or escalated complex queries, and be prepared to explain your thought process.
