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- Tasks: Help creators and fans by responding to queries via live chat and email on weekends.
- Company: Join Fanvue, the leading AI-powered platform empowering creators to monetise their audience.
- Benefits: Enjoy remote work flexibility, unlimited holiday, and a supportive team culture.
- Why this job: Be part of a mission-driven team redefining the creator economy while making a real impact.
- Qualifications: 1+ year in customer support, excellent communication skills, and a passion for the creator economy.
- Other info: Ideal for fast learners who thrive under pressure and enjoy helping others.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.
At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our weekend support team. This is a part-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.
What you'll do:
- Respond to customer queries from creators and fans via live chat and email.
- Provide timely, thoughtful and solution-focused responses during weekend hours.
- Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
- Escalate urgent or complex queries appropriately, following existing protocols.
- Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
- Proactively flag bugs, feedback, or trending support topics to the wider team.
- Contribute to internal documentation and user-facing help articles as needed.
Who you are:
- 1+ year in a customer support or service role, preferably in a digital, creator or tech platform.
- Excellent written communication skills with an empathetic, clear, and friendly tone.
- Comfortable working independently during weekends with remote team collaboration.
- Fast learner who can pick up new tools and processes with confidence.
- Calm under pressure and resourceful when solving problems.
- Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus.
- Passion for the creator economy and supporting independent creators is a strong advantage.
Why Join Fanvue?
- A chance to be part of a high-growth platform redefining the creator economy.
- Work with a mission-led team focused on supporting creators around the world.
- A culture built on transparency, ownership, innovation, and care.
- Remote working and full flexibility during your assigned weekend hours.
- Unlimited holiday (pro-rata) to support balance and wellbeing.
- Opportunities to grow your experience within the team over time.
- Your voice and ideas matter; we’re building this platform together.
Customer Support Executive (Weekends) employer: fanvue
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Weekends)
✨Tip Number 1
Familiarise yourself with the creator economy and the specific challenges creators face. This knowledge will help you connect with customers on a deeper level and demonstrate your passion for supporting them.
✨Tip Number 2
Practice your communication skills, especially in written form. Since you'll be responding to queries via live chat and email, being clear, empathetic, and friendly in your responses is crucial.
✨Tip Number 3
Get comfortable with the tools mentioned in the job description, like Intercom and Slack. Familiarity with these platforms can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've handled customer issues in the past. Being calm under pressure and resourceful will be key in this role.
We think you need these skills to ace Customer Support Executive (Weekends)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Executive at Fanvue. Familiarise yourself with their platform and the type of support they provide to creators and fans.
Tailor Your CV: Highlight your relevant experience in customer support roles, especially any work related to digital platforms or the creator economy. Use specific examples that demonstrate your communication skills and ability to handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting creators and your understanding of the creator economy. Emphasise your empathy, problem-solving skills, and any familiarity with tools like Intercom or Slack.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your tone is friendly and professional, reflecting the values of Fanvue.
How to prepare for a job interview at fanvue
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, especially in a digital or tech environment.
✨Demonstrate Empathy and Clarity
Since empathy is crucial for this role, prepare to discuss how you handle difficult customer interactions. Use clear and friendly language when answering questions, and showcase your ability to communicate effectively, even under pressure.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Intercom, Slack, or Notion, be ready to talk about it. If not, do a bit of research on these platforms so you can demonstrate your willingness to learn and adapt quickly.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully resolved issues or escalated complex queries, and be prepared to explain your thought process.
