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- Tasks: Help creators and fans by responding to queries via live chat and email.
- Company: Join Fanvue, a top-rated workplace redefining the creator economy.
- Benefits: Enjoy unlimited holiday, remote work, and opportunities for growth.
- Why this job: Be part of a mission-driven team supporting creators worldwide.
- Qualifications: 2+ years in technical customer support with excellent communication skills.
- Other info: Flexible weekend shifts and a culture that values your ideas.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Support Executive (Remote Worldwide) role at Fanvue.
What you'll do:
- Respond to customer queries from creators and fans via live chat and email.
- Provide timely, thoughtful, and solution-focused responses during weekend hours.
- Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
- Escalate urgent or complex queries appropriately, following existing protocols.
- Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
- Proactively flag bugs, feedback, or trending support topics to the wider team.
- Contribute to internal documentation and user-facing help articles as needed.
Who you are:
- Must have 2+ years in a technical customer support or technical customer service role, preferably in a digital, creator, or tech platform.
- Excellent written communication skills with an empathetic, clear, and friendly tone.
- Comfortable working independently during weekends (Weekend Shifts only) with remote team collaboration.
- Fast learner who can pick up new tools and processes with confidence.
- Calm under pressure and resourceful when solving problems.
- Familiarity with Intercom, Slack, Notion, Retool, or similar tools is a plus.
- Passion for the creator economy and supporting independent creators is a strong advantage.
- Comfortable with NSFW content.
Available Shifts:
- Weekday (day/evening/night)
- Sat-Sun, 6 pm-2 am
- Sat-Sun, 2 am-9 am
Why Join Fanvue?
- Named one of The Sunday Times Best Places to Work 2025.
- A chance to be part of a high-growth platform redefining the creator economy.
- Work with a mission-led team focused on supporting creators around the world.
- A culture that values innovation, speed, excellence, ownership, and transparency.
- Remote working and flexibility during your assigned hours.
- Unlimited holiday.
- Opportunities to grow your experience within the team over time.
- Your voice and ideas matter - we’re building this platform together.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Software Development and Technology, Information and Media
Customer Support Executive (Remote Worldwide) employer: fanvue
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive (Remote Worldwide)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Fanvue's mission and values. This way, you can show how your passion for the creator economy aligns with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you articulate your problem-solving skills and maintain that friendly tone they’re looking for.
✨Tip Number 3
Be ready to showcase your tech-savviness! Brush up on tools like Intercom and Slack, and be prepared to discuss how you've used similar platforms in past roles. Confidence in using these tools can really set you apart.
✨Tip Number 4
Don’t forget to highlight your flexibility! Since this role involves weekend shifts, emphasise your ability to work independently during those hours. Show them you’re ready to jump in and support creators whenever they need you!
We think you need these skills to ace Customer Support Executive (Remote Worldwide)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to use a friendly tone and share your passion for customer support and the creator economy.
Tailor Your Experience: Make sure to highlight your relevant experience in technical customer support. We’re looking for those 2+ years of experience, so connect the dots between what you've done and what we need. Be specific about your skills with tools like Intercom or Slack!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and get straight to the point while still being friendly. Remember, clarity is key in customer support!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at fanvue
✨Know the Company Inside Out
Before your interview, take some time to research Fanvue. Understand their mission, values, and the creator economy they support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Support Executive, empathy is key. Prepare examples from your past experience where you successfully handled customer queries with a friendly and understanding approach. This will demonstrate that you can maintain the tone and values of Fanvue.
✨Familiarise Yourself with Tools
If you have experience with tools like Intercom, Slack, or Notion, be ready to discuss how you've used them in previous roles. If you're not familiar with them, do a bit of research to understand their functionalities, as this will show your willingness to learn and adapt.
✨Prepare for Weekend Shifts
Since the role requires working during weekends, think about how you manage your time and responsibilities. Be prepared to discuss your availability and how you plan to stay productive and engaged during those hours.
