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- Tasks: Lead and support a team to enhance agency performance and creator success.
- Company: Fanvue is a leading AI-powered platform revolutionising creator monetisation globally.
- Benefits: Enjoy unlimited holiday, remote work, flexible hours, and a budget for personal growth.
- Other info: Collaborate cross-functionally and contribute to Fanvue's evolving agency strategy.
- Why this job: Join a mission-driven team focused on empowering creators and driving innovation in the creator economy.
- Qualifications: Experience in managing high-performing teams and understanding agency operations is essential.
The predicted salary is between 36000 - 60000 £ per year.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.
As the Creator Success Manager focused on agencies, you’ll be responsible for managing the team that supports Fanvue’s sales agencies. These agencies represent large groups of creators and play a vital role in scaling the platform’s revenue. Your focus will be on overseeing agency-facing reps, driving agency performance, improving retention, and ensuring agencies are consistently growing and delivering results.
You’ll combine strong leadership skills with deep operational oversight, supporting your team with training, strategic direction, and performance tracking while collaborating cross-functionally to align with Fanvue’s broader goals.
What You'll Do:
- Team Management and Coaching
- Lead and support a team of Creator Success Agency Reps.
- Conduct regular 1:1s, performance reviews and team syncs to ensure alignment and accountability.
- Provide coaching on relationship management, communication quality and tactical execution.
- Agency Strategy Oversight
- Guide the team in delivering structured, high-impact support to agency partners.
- Work with reps to set earning targets for agencies, track progress and resolve issues.
- Monitor at-risk agencies and assist in executing retention or reactivation strategies.
- Performance Monitoring
- Oversee performance reporting for agencies and reps, using internal tools and dashboards.
- Track key metrics like MoM earnings, retention, and churn indicators.
- Provide regular updates to leadership on squad performance and agency health.
- Process and Operational Excellence
- Uphold and continuously improve internal SOPs and playbooks related to agency management.
- Identify inefficiencies in workflows and propose scalable improvements.
- Cross-Team Collaboration
- Collaborate closely with the Sales team to align on handovers and target setting.
- Act as a feedback loop between agencies and internal teams, including Product, Support, and Marketing.
- Support internal strategy development by sharing trends and insights gathered from your team.
Who You Are:
- Experience managing or leading a high-performing team in Customer Success, Account Management, or Sales Ops.
- Strong understanding of agency operations in the creator economy or a platform environment.
- Excellent coaching, prioritization, and communication skills.
- Proficiency using data and performance tools to track and steer outcomes.
- Process-driven with a high standard for relationship management and execution quality.
What Success Looks Like:
- Your team consistently supports agencies to grow, retain creators, and scale earnings.
- You elevate your reps through coaching, structure, and clear leadership.
- You identify agency needs and align cross-functionally to deliver solutions.
- You contribute to the evolution of Fanvue’s agency strategy through insights and operational excellence.
Why Join Fanvue?
- Work with a talented, mission-driven team dedicated to empowering creators worldwide.
- A culture that values innovation, excellence, ownership, transparency, and speed.
- Accelerated growth opportunities.
- Unlimited holiday.
- Remote working.
- Flexible hours, according to the times you perform best.
- Budget for growth and wellbeing.
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Growth & Success Manager
✨Tip Number 1
Familiarise yourself with the creator economy and agency operations. Understanding the nuances of how agencies operate within this space will give you a significant edge in discussions and interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific strategies you've implemented to drive performance and improve retention.
✨Tip Number 3
Highlight your data-driven approach. Be prepared to talk about how you've used metrics to track performance and make informed decisions, as this role heavily relies on performance monitoring.
✨Tip Number 4
Demonstrate your ability to collaborate cross-functionally. Think of examples where you've worked with different teams to achieve a common goal, as this is crucial for aligning with Fanvue’s broader objectives.
We think you need these skills to ace Agency Growth & Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, customer success, or sales operations. Use specific examples that demonstrate your leadership skills and understanding of agency operations in the creator economy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for empowering creators and your strategic vision for agency growth. Mention how your previous experiences align with Fanvue's mission and the specific responsibilities of the Agency Growth & Success Manager role.
Highlight Data Proficiency: Since the role involves performance monitoring and using data tools, emphasise your proficiency in tracking metrics and steering outcomes. Provide examples of how you've used data to drive success in past roles.
Showcase Collaboration Skills: Demonstrate your ability to work cross-functionally by providing examples of past collaborations with sales, product, or marketing teams. Highlight how these experiences have contributed to achieving broader organisational goals.
How to prepare for a job interview at fanvue
✨Showcase Your Leadership Skills
As a Creator Success Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate teams, and the strategies you use to ensure accountability and performance.
✨Understand Agency Operations
Familiarise yourself with the dynamics of agency operations within the creator economy. Be ready to share insights on how you can help agencies grow and retain creators, as well as how you would approach setting earning targets.
✨Demonstrate Data Proficiency
Since the role involves tracking performance metrics, come equipped with examples of how you've used data to drive decisions in past roles. Highlight any tools or dashboards you are familiar with that could be beneficial for monitoring agency performance.
✨Prepare for Cross-Team Collaboration
Collaboration is key in this role. Think of examples where you've successfully worked with other teams, such as Sales or Marketing, to achieve common goals. Be ready to discuss how you would facilitate communication between agencies and internal teams.