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- Tasks: Support creators and fans through live chat and email, solving queries and troubleshooting issues.
- Company: Join Fanvue, the leading AI-powered platform revolutionising creator monetisation worldwide.
- Benefits: Enjoy remote work, unlimited holiday, and a flexible schedule during weekends.
- Why this job: Be part of a mission-driven team that values transparency, innovation, and your ideas.
- Qualifications: 1+ year in customer support, excellent communication skills, and a passion for the creator economy.
- Other info: Contribute to internal documentation and help articles while working in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
3 days ago Be among the first 25 applicants
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Direct message the job poster from fanvue
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.
At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our Support team. This is a full-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.
What you\’ll do:
- Respond to customer queries from creators and fans via live chat and email.
- Provide timely, thoughtful and solution-focused responses during weekend hours.
- Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
- Escalate urgent or complex queries appropriately, following existing protocols.
- Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
- Proactively flag bugs, feedback, or trending support topics to the wider team.
- Contribute to internal documentation and user-facing help articles as needed.
Who you are:
- 1+ year in a customer support or service role, preferably in a digital, creator or tech platform.
- Excellent written communication skills with an empathetic, clear, and friendly tone.
- Comfortable working independently during weekends with remote team collaboration.
- Fast learner who can pick up new tools and processes with confidence.
- Calm under pressure and resourceful when solving problems.
- Familiarity with Intercom, Slack, Notion, Retool or similar tools is a plus.
- Passion for the creator economy and supporting independent creators is a strong advantage.
Why Join Fanvue?
- A chance to be part of a high-growth platform redefining the creator economy.
- Work with a mission-led team focused on supporting creators around the world.
- A culture built on transparency, ownership, innovation, and care.
- Remote working and full flexibility during your assigned weekend hours.
- Unlimited holiday.
- Opportunities to grow your experience within the team over time.
- Your voice and ideas matter; we’re building this platform together.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Software Development and Technology, Information and Media
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Customer Support Executive employer: Fanvue LLC
Contact Detail:
Fanvue LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the creator economy and the tools that support it. Understanding platforms like Fanvue and their unique challenges will help you connect better with creators and fans during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a friendly and empathetic tone. Role-playing customer scenarios can help you respond effectively to queries and maintain clarity in your responses.
✨Tip Number 3
Get comfortable with remote collaboration tools such as Intercom, Slack, and Notion. Familiarity with these platforms will enable you to work efficiently with your team and manage customer issues seamlessly.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your resourcefulness and ability to stay calm under pressure.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support roles, especially in digital or tech platforms. Emphasise skills like empathy, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the creator economy and your understanding of Fanvue's mission. Use specific examples from your past experiences to demonstrate how you can contribute to their support team.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and conveys your thoughts clearly. Use a friendly and professional tone throughout your application.
Highlight Relevant Tools Experience: If you have experience with tools like Intercom, Slack, or Notion, mention it in your application. This will show that you are familiar with the tools used in the role and can adapt quickly.
How to prepare for a job interview at Fanvue LLC
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns with Fanvue's mission of supporting creators.
✨Demonstrate Empathy and Clarity
Since communication is key in this role, practice conveying your thoughts clearly and empathetically. You might want to prepare a few scenarios where you successfully resolved customer issues while maintaining a friendly tone.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Intercom, Slack, or Notion, be ready to discuss how you've used them in past roles. If not, take some time to learn about these platforms, as familiarity can give you an edge.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples where you had to troubleshoot issues under pressure, and be prepared to explain your thought process and the steps you took to resolve the situation.