At a Glance
- Tasks: Manage spare parts orders, quotes, and customer service for UK & Ireland.
- Company: Join a dynamic team in Coventry with a focus on customer satisfaction.
- Benefits: Full-time contract with potential for permanent role and competitive pay.
- Other info: Great opportunity for career growth and collaboration across teams.
- Why this job: Be part of a fast-paced environment where your contributions make a real difference.
- Qualifications: 4+ years in aftersales, ERP experience, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Duration: 6-month temporary contract (full-time), with the possibility of a permanent position.
Location: UK, Coventry
Reports to: Spare Parts Manager
Your core tasks will include:
- Spare Parts Quoting & Order Fulfilment
- Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system.
- Process spare parts and service-related orders for UK & Ireland customers using the ERP system.
- Coordinate customer returns, repairs, invoicing and credit processes via ERP.
- Proactively monitor and manage open orders to ensure on-time delivery.
- Expedite sales order backlog to maximise billing output.
- Customer Service
- Maintain and build strong relationships with our customers/suppliers to ensure satisfaction.
- Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s.
- E-Store & Sales Initiatives
- Support customer engagement through the E-Store strategy.
- Assist customer onboarding to the E-Store digital platform.
- Collaborate with the European team to enhance transactional efficiency.
- Inventory Control & Availability
- Monitor local stock levels and backorders, proactively addressing shortages or risks.
- Optimise inventory levels to meet customer demands.
- Process Improvement / KPI’s / General
- Drive improvements in quoting, order processing and customer service processes.
- Ensure adherence to established processes, standards and SLA’s.
- Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance.
- Track and report on key aftersales performance KPI’s.
- Work collaboratively across all departments to support business objectives.
- Any other related duties, as required by the Spare Parts Manager and such other duties as are within the scope of the job purpose, the title of the post and its grading.
Your profile:
- Experience & Education
- Minimum 4 years’ experience in aftersales or a similar role.
- Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications.
- Back-office quoting experience in a technical or industrial B2B environment (desirable).
- Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable.
- Skills
- Excellent communication skills with strong commercial awareness and a customer-focused approach.
- An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively.
- Strong analytical and complex problem-solving skills.
- Effective collaborator across cross-functional teams.
- Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment.
* Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.
Spare Parts Sales Specialist in Coventry employer: FANUC UK
As a Spare Parts Sales Specialist in Coventry, you will join a dynamic team that values collaboration and innovation, offering a supportive work culture that prioritises employee growth and development. With a focus on customer satisfaction and operational excellence, the company provides comprehensive training and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spare Parts Sales Specialist in Coventry
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like FANUC UK in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like FANUC UK.
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from FANUC UK or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at FANUC UK and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Spare Parts Sales Specialist in Coventry
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at FANUC UK and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at FANUC UK!
How to prepare for a job interview at FANUC UK
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at FANUC UK. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. FANUC UK will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit FANUC UK. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
