RO Service Team Leader in Coventry

Your core tasks will include:

Manage a team of service engineers – assist in the planning of their workload & provide technical support. Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe. Manage service requests from the UK, FANUC Europe & FANUC Japan. Manage resource & productivity - strive for Service Excellence. Assist with service requests from other divisions. Manage in all aspects of customer care. Technical Support - provide technical assistance, both by telephone & by visiting customer sites. Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan. Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected. Completing risk assessment documentation. Your profile: Teamwork Analytical & problem-solving skills Decision making Effective verbal & listening communication skills Time management skills Honesty and trustworthiness Flexibility Demonstrate high-quality work ethic Be punctual and respectful You will be required to: Travel extensively within the UK and occasionally abroad. Assisting in the recruitment & selection of new staff for the team. Complete staff appraisals – hold both informal & formal meetings. At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes: Profit Share Scheme Life Assurance Critical Illness Insurance Group Income Protection Medical, Dental and Travel Insurance Perkbox Company Car 25 days Annual Leave + your Birthday Day off ... and more!Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry. Your core tasks will include: Manage a team of service engineers – assist in the planning of their workload & provide technical support. Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe. Manage service requests from the UK, FANUC Europe & FANUC Japan. Manage resource & productivity - strive for Service Excellence. Assist with service requests from other divisions. Manage in all aspects of customer care. Technical Support - provide technical assistance, both by telephone & by visiting customer sites. Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan. Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected. Completing risk assessment documentation. Your profile: Teamwork Analytical & problem-solving skills Decision making Effective verbal & listening communication skills Time management skills Honesty and trustworthiness Flexibility Demonstrate high-quality work ethic Be punctual and respectful You will be required to: Travel extensively within the UK and occasionally abroad. Assisting in the recruitment & selection of new staff for the team. Complete staff appraisals – hold both informal & formal meetings. At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes: Profit Share Scheme Life Assurance Critical Illness Insurance Group Income Protection Medical, Dental and Travel Insurance Perkbox Company Car 25 days Annual Leave + your Birthday Day off ... and more! Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.