At a Glance
- Tasks: Provide technical support and service coordination for FANUC ROBOSHOT customers.
- Company: Join FANUC, a leader in factory automation with a focus on innovation.
- Benefits: Enjoy a competitive salary, work-life balance, and opportunities for personal development.
- Other info: Dynamic work environment with opportunities for travel and career growth.
- Why this job: Make a real impact by solving technical challenges and enhancing customer satisfaction.
- Qualifications: 4+ years of experience in industrial machinery support and strong problem-solving skills.
The predicted salary is between 33075 - 40425 £ per year.
Purpose of the Role
To provide technical support and service coordination for FANUC ROBOSHOT customers, delivering
- FANUC UK Limited
- Coventry, GB, CV7 9DR
- Your core tasks will include
- Technical Support
- Act as the primary point of contact for ROBOSHOT customer service and technical enquiries
- Diagnose machine faults remotely using telephone, email, and remote support tools
- Provide troubleshooting support for electrical, mechanical, control, and process-related issues
- Support customers in minimising machine downtime and restoring production as quickly as possible
- Provide technical support across other FANUC products as required
- Service Coordination
- Log, prioritise, and manage customer cases through the ERP service management system.
- Coordinate Service Engineer attendance when on-site support is required and provide technical support
- Plan and coordinate preventative maintenance activities for FANUC products
- Monitor open cases and provide customers with timely updates on progress and resolution activities
- Customer Excellence
- Build and maintain strong customer relationships through professional and proactive support
- Deliver excellent customer service and contribute to continuous service improvement through feedback
- Health & Safety
- Ensure compliance with health and safety/environmental requirements, including RAMS, permits, and site access processes
- General
- Ensure adherence to established processes, standards, compliance requirements and SLA’s
- Contribute to Service revenue, utilisation, and customer satisfaction targets/KPIs
- Maintain and develop technical knowledge of FANUC core products, applications, and related technologies
- Undertake any other duties within the scope of the role as required by the Service Manager
Your Profile
- Minimum of 4 years' experience supporting, maintaining, or troubleshooting industrial injection moulding machinery, CNC, machine tools
- Technical qualification in a relevant engineering discipline and/or equivalent industry experience.
- Proven experience diagnosing and resolving faults on industrial machinery, automation equipment, or manufacturing systems.
- Experience using CRM, SAP, ERP, or service management systems.
- Strong fault-finding, analytical, and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and perform effectively under pressure.
- Ability and drive to develop technical expertise across the wider FANUC product portfolio
- Fluent in English
- Key Success Measures
- High customer satisfaction
- Achievement of utilisation targets and service related KPIs.
- Positive contribution to customer retention and service business growth
- You May Be Required To
- Support wider operational initiatives as required.
- Support internal projects and implementation activities.
- Travel to customer sites and FANUC offices in the UK and overseas as required.
The candidate should ideally be located within a 30-40 minute commute of the FANUC UK office in Coventry and must have the legal right to work in the UK.
- Requisition number: 741
- Working time model: Full time
- Place of work: Office
- Fanuc - The Factory Automation Company
As an innovative company, FANUC offers an exciting workplace with attractive future prospects, where your professional and personal development is guaranteed thanks to the latest technology and the FANUC work-life balance.
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Hotline Engineer RM in Coventry employer: FANUC Europe
FANUC UK Limited is an exceptional employer located in Coventry, offering a dynamic work environment that fosters collaboration and innovation within the Supply Chain & Logistics department. Employees benefit from comprehensive perks including life assurance, medical coverage, and generous annual leave, alongside opportunities for professional growth and continuous improvement initiatives. The company's commitment to employee development and a supportive culture makes it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hotline Engineer RM in Coventry
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like FANUC Europe!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Hotline Engineer RM position at FANUC Europe, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when FANUC Europe is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Hotline Engineer RM role at FANUC Europe!
We think you need these skills to ace Hotline Engineer RM in Coventry
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to FANUC Europe and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at FANUC Europe
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to FANUC Europe.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at FANUC Europe, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
