At a Glance
- Tasks: Provide admin, customer service, and sales support across our exciting theme park.
- Company: Join Fantasy Island Resort, Lincolnshire’s top family theme park with thrilling attractions.
- Benefits: Enjoy life assurance, employee discounts, free rides, and a vibrant social calendar.
- Other info: Great opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a fun family atmosphere where every day is different and exciting.
- Qualifications: Organised, proactive, and confident in communicating with customers.
The predicted salary is between 22000 - 28000 £ per year.
Join us at Fantasy Island Resort, Lincolnshire’s leading family theme park! Our resort is home to over 30 exciting rides and attractions, two of the UK’s tallest roller coasters, captivating live entertainment, and Europe’s largest 7-day market. Alongside our breathtaking 40-acre attraction, we also operate two caravan parks and a modern short-stay holiday park with luxury lodges.
The role requires you to provide administrative, customer service and sales support across Fantasy Island, Skegness Pier and wider group businesses, helping ensure the smooth day-to-day running of operations. The role will mainly involve handling customer enquiries, supporting office administration, following internal processes, assisting with sales enquiries and supporting reporting and research tasks. This role requires someone who is organised, proactive, confident communicating with customers and able to manage multiple tasks in a busy environment.
Key Responsibilities- Answer customer enquiries across phone, email and social media channels
- Order and manage office stationery and supplies
- Follow and manage internal processes including:
- Group and party bookings
- Customer complaints and feedback
- Influencer booking administration
- Sponsorship and donation processing
- Update and maintain marketing content across websites, digital platforms and promotional materials, ensuring information is accurate and up to date.
- Support sales activity by following up leads, responding to enquiries and helping convert bookings.
- Assist with data collection, reporting, customer feedback analysis and basic market research.
- Maintain accurate records and ensure information is logged correctly across systems.
- Provide administrative support for Mellors Group event projects, including preparing and distributing market trader contracts, coordinating communication with stakeholders and suppliers, taking notes and tracking actions from meetings and calls, and assisting with wider project administration.
- Provide administrative and ad-hoc support across Fantasy Island, Skegness Pier and wider group businesses as required.
- Life Assurance cover, including: 24/7 access to a virtual GP and advanced nurse practitioners, children's mental health support, second medical opinion on diagnosis and treatment, support with long-term health conditions, wellbeing resources, financial and legal information support.
- Regular reward and incentive schemes.
- 25% employee discount on food and beverage.
- FREE rides and attraction access (T&Cs apply).
- FREE onsite parking.
- Access to the company pension scheme.
- A vibrant social calendar and staff events.
At Fantasy Island Resort, you’re not just joining a team, you’re becoming part of a family dedicated to fun, entertainment, and exceptional guest experiences. If you’re looking for a role where every day feels different and exciting, this could be the perfect opportunity for you!
Business Support Coordinator in Skegness employer: Fantasy Island Leisure
At Fantasy Island Resort, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team enjoys a range of benefits including life assurance cover, access to a virtual GP, and generous employee discounts, all while working in a dynamic environment filled with excitement and opportunities for personal growth. Join us in creating unforgettable experiences for our guests while being part of a supportive family atmosphere in the heart of Lincolnshire.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Coordinator in Skegness
✨Tip Number 1
Get to know the company! Research Fantasy Island Resort and its values. When you understand what makes us tick, you can tailor your approach and show how you fit right in with our family.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, being confident and clear when speaking or writing is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences that showcase your organisational skills and ability to multitask. We love hearing about how you’ve tackled challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Fantasy Island.
We think you need these skills to ace Business Support Coordinator in Skegness
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support Coordinator role. Highlight your organisational skills and experience in customer service, as these are key for us at Fantasy Island.
Show Off Your Communication Skills:Since you'll be handling customer enquiries across various channels, it's important to demonstrate your communication prowess. Use clear and friendly language in your application to reflect how you would interact with our guests.
Be Proactive:We love a proactive attitude! In your application, mention any instances where you've taken initiative in previous roles. This will show us that you're ready to jump in and support our busy environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Fantasy Island.
How to prepare for a job interview at Fantasy Island Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Coordinator. Familiarise yourself with the key tasks like handling customer enquiries and supporting sales activity. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since the role requires someone who is organised and can manage multiple tasks, be ready to share examples from your past experiences where you successfully juggled various responsibilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Confidently
As this position involves a lot of customer interaction, practice your communication skills. Be prepared to answer questions clearly and confidently, and don’t hesitate to ask clarifying questions if you need more information during the interview.
✨Research Fantasy Island
Take some time to learn about Fantasy Island Resort, its attractions, and its values. Being able to discuss what excites you about the company and how you can contribute to its mission will set you apart from other candidates.
