Account Manager in Beverley

About fango

fango is a growing technology company working with venues and organisations across the events and hospitality sector. We provide systems that help clients manage bookings, events and guest experiences more effectively. As the business continues to expand, attracting a growing portfolio of high‑profile venues and hospitality clients, we are looking for a driven, client‑focused Account Manager to join our team. We are a small, collaborative team led by two Managing Directors — one focused on technology, one focused on sales and marketing — supported by a strong in‑house technical team. Every member of the team plays a meaningful role in how we support our clients and present the fango brand.

The Role

This is primarily a client‑facing account management role. Your day‑to‑day focus will be delivering outstanding customer service to a portfolio of mid‑sized clients, acting as their trusted main point of contact, onboarding them onto our system, and making sure they get the very best from fango. You will be tech‑savvy, eager to learn our platform inside out, and comfortable adapting as our technology evolves. When clients come on board, you will lead their onboarding and training sessions. Once settled in, you will proactively support them with new features and updates, building strong long‑term relationships. Alongside client work, you will contribute to brand and marketing activity on a flexible basis, supporting the directors with sales meetings and materials, and picking up creative tasks during quieter periods. The specific mix of marketing tasks will adapt with the needs of the business. This is an exciting opportunity to join a growing technology business at a pivotal stage of its development. A bonus structure is in place, linked to client portfolio growth, rewarding those who go the extra mile for their clients.

Key Responsibilities

• Client Support & Account Management — Primary Focus
  • Act as the main point of contact for a portfolio of mid‑sized clients.
  • Respond to all client queries within the same working day, escalating technical issues where required.
  • Support clients professionally and clearly via email, phone and online calls.
  • Plan and deliver high‑quality onboarding and refresher training sessions — online or in person — helping clients use the system with confidence.
  • Log technical issues with the tech team via internal systems and follow them through to resolution.
  • Proactively share new features, system updates and best‑practice tips with your clients.
  • Set up email forwarding ahead of weekends or annual leave so clients always receive a prompt response.
  • Cover colleagues’ client portfolios during absences, maintaining the same standard of support.
• Onboarding New Clients
  • When the sales team brings a new client on board, you will be introduced as part of the initial training.
  • You will become the client’s named point of contact from day one, building a relationship grounded in trust and expertise.
• Brand & Marketing Support — Complementary Element
  • Support the directors in preparing for client meetings, product demonstrations and sales materials.
  • Contribute to brand and marketing activity for fango and its clients on a flexible basis.
  • Help produce client newsletters, marketing communications and branded content as required.
  • Support fango’s social media presence and online activity where helpful.
  • Work closely with the tech team and the wider account management and support team.
  • Contribute to continuous improvement of our client onboarding and support processes.
  • Support the directors in meetings, demonstrations and business development activity.

What We’re Looking For

• A genuine interest in client service and building long‑term relationships.
• Excellent written and verbal communication skills.
• Strong organisation and the ability to manage competing priorities.
• Confidence delivering training and presenting to small groups.
• Tech‑savvy with a willingness to learn our system thoroughly and adapt to evolving technology.
• A problem‑solver — someone who looks for solutions, not obstacles.
• Great attention to detail and a methodical approach to your work.
• A track record of delivering work on time and following through on commitments.
• Experience in account management, customer success or a client‑facing role.
• Background in events, hospitality or a similar sector.
• Experience using Canva, Adobe tools or similar design software.
• Social media experience (business accounts).

Our Promise to You

We don't expect you to walk in knowing everything. Our system is bespoke, our clients are varied, and there is a learning curve — and that is completely fine. Here is what we commit to:

• Your first 30 days will be focused on getting you up to speed. We will take the time to make sure you fully understand our platform before you are ever left to manage it alone.
• You will have regular one‑to‑ones with the wider team — tech, sales and the directors — so you always feel supported and connected to what is happening across the business.
• We will give you access to online training resources and the tools you need to do your job well.
• Where possible, we will do our best to accommodate requests for dedicated learning and development time as you settle into the role.
• We will listen to your ideas. We are a small business and good thinking is welcome from everyone, regardless of how long you have been here.
• We will be honest with you about how the business is growing and where we are headed.
• We are a small team that works hard and moves quickly, but we look after our people. The right person will have every opportunity to develop and progress as the business grows.

What We Offer

• Competitive salary of £28,000 – £33,000, depending on experience.
• Bonus structure linked to client portfolio growth.
• Flexible start/end and work‑from‑home days.
• Apple Mac and company iPhone provided.
• A genuine opportunity to grow with a fast‑moving technology business.