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For Companies At a Glance
- Tasks: Process customer orders and provide top-notch support to ensure satisfaction.
- Company: Join a growing company with a friendly and supportive team culture.
- Benefits: Competitive pay, healthcare for you and your kids, and a solid pension plan.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Strong IT skills, excellent communication, and a knack for building relationships.
- Other info: Great opportunity for career growth in a busy office environment.
The predicted salary is between 28800 - 43200 £ per year.
Due to business expansion, we now invite applications for the following full-time, permanent positions based at our Omagh Mill. Reporting to the Transport Manager, the Customer Service Advisor will be an integral part of the Customer Services Department, being responsible for the receiving and processing of sales orders.
The Role:
- To process incoming customer orders and allocate these to the internal ordering system;
- To provide customer support, deal with inquiries and resolve issues to maintain a high level of service;
- To manage predictive ordering software to maximise customer service and efficient scheduling of deliveries.
The Person:
- Have strong IT skills with experience in Microsoft Office applications and sales order processing software;
- Have excellent verbal and written communication skills, a friendly telephone manner and the ability to build positive relationships with customers;
- Capable of managing customer inquiries accurately, efficiently and with excellent attention to detail;
- Have an organised and methodical approach to work with the ability to show initiative and work as part of a busy team;
- Preferably have previous experience of working in a busy office environment, ideally in a customer services role;
- Ideally have an understanding of the Northern Ireland agricultural industry.
In return the company offers an excellent rate of pay, an attractive benefits package which includes Healthcare Plan for employees and their children under 18, Company Pension.
Customer Service Advisor in Omagh employer: Fane Valley
Contact Detail:
Fane Valley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Omagh
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any sales order processing software you might encounter. Being tech-savvy will give you an edge in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Customer Service Advisor in Omagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience with sales order processing and any relevant IT skills, especially with Microsoft Office. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences make you a great fit for us. Don’t forget to mention your understanding of the agricultural industry if you have it!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it friendly and professional, just like how we interact with our customers at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Fane Valley
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with sales order processing and predictive ordering software. Brush up on your Microsoft Office skills, as they'll likely come up during the interview.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and stay organised, especially in a busy environment. Think of specific instances where your methodical approach helped you succeed in a previous role.
✨Connect with the Industry
If you have any knowledge of the Northern Ireland agricultural industry, make sure to mention it! Showing that you understand the context of the business can set you apart from other candidates.